Arbitration Coordinator

Richie Bros; Gold Coast City; Presencial; AUD 50.000 - 70.000; Jornada completa

Descripción de la vacante

Richie Bros on the Gold Coast is seeking a customer-service oriented team member to oversee buyers' queries and complaints about IAA Auctioned stock, delivering timely, fair resolutions and maintaining service levels.

Working with the senior leadership team, you will help standardize compensation to ensure fairness for all buyers, support accounts receivable activities, and build strong relationships with customers and stakeholders while upholding RB Global systems.

Responsabilidades

• Oversee the queries/complaints raised by Buyers relating to IAA Auctioned stock
• Support the business and the buyers with timely and fair resolution of complex buyer queries/complaints relating to assets sold
• In conjunction with the senior leadership team develop consistent application of compensation for fairness for all buyers
• Continuous improvement to existing arbitration process and maintain appropriate records
• Resolve escalated and challenging buyer questions, complaints, and requests
• To create an environment which reflects the company philosophy of exceptional customer service by monitoring and managing service levels
• Acting as a role model for all team members by always employing superior customer service
• Ensures team is knowledgeable and skilled with RB Global computer systems, customer registration and payment requirements
• Supporting collection of Accounts Receivables in a timely manner and banking duties particularly in relation to refunds/credits
• Act as a liaison with all levels of the organization to ensure accurate reporting of information
• Build and maintain strong relationships with customers, financial institutions, local taxation offices, motor vehicle branches to obtain information or solve problems
• Following up on all customer inquiries
• Escalate problems or issues to senior management
• Perform other duties as assigned

Descripción del empleo

• Oversee the queries/complaints raised by Buyers relating to IAA Auctioned stock
• Support the business and the buyers with timely and fair resolution of complex buyer queries/complaints relating to assets sold
• In conjunction with the senior leadership team develop consistent application of compensation for fairness for all buyers
• Continuous improvement to existing arbitration process and maintain appropriate records
• Resolve escalated and challenging buyer questions, complaints, and requests
• To create an environment which reflects the company philosophy of exceptional customer service by monitoring and managing service levels
• Acting as a role model for all team members by always employing superior customer service
• Ensures team is knowledgeable and skilled with RB Global computer systems, customer registration and payment requirements
• Supporting collection of Accounts Receivables in a timely manner and banking duties particularly in relation to refunds/credits
• Act as a liaison with all levels of the organization to ensure accurate reporting of information
• Build and maintain strong relationships with customers, financial institutions, local taxation offices, motor vehicle branches to obtain information or solve problems
• Following up on all customer inquiries
• Escalate problems or issues to senior management
• Perform other duties as assigned