Arbitration Coordinator — Senior Customer Care (On-site)

RB Global, Inc.; Gold Coast City; Hybrid; AUD 60,000 - 85,000; Full time

Job summary

RB Global, Inc. is seeking an Arbitration Coordinator in Yatala, Queensland, to manage buyer complaints and support a smooth customer journey.

You will coordinate with internal teams, legal counsel, and regulatory bodies to resolve issues while maintaining service levels. Responsibilities include overseeing arbitration queries, applying fair compensation practices, and liaising with financial institutions for refunds and credits.

Qualifications

• Trade qualification in light or heavy mechanical field.
• Certificate III in Automotive Sales.
• Certificate III or IV in Business.
• Excellent written and verbal communication skills.
• High level computer skills and data entry ability.
• Experience in parts sales, motor vehicle servicing/repairs, and customer complaint management.

Responsibilities

• Oversee queries and complaints by buyers relating to IAA Auctioned stock.
• Support timely and fair resolution of complex buyer queries/complaints in automotive assets.
• Develop consistent application of compensation for fairness for all buyers.
• Improve arbitration processes and maintain records.

Skills

Communication skills

Data entry speed

Computer literacy

Customer service

Education

Certificate III in Automotive Sales

Certificate III or IV in Business

Tools

MS Office

Job description

RB Global, Inc. is seeking an Arbitration Coordinator in Yatala, Queensland, to manage buyer complaints and support a smooth customer journey.

You will coordinate with internal teams, legal counsel, and regulatory bodies to resolve issues while maintaining service levels. Responsibilities include overseeing arbitration queries, applying fair compensation practices, and liaising with financial institutions for refunds and credits.