AU Insurance Broking Support Officer | Day Shift | Onsite

GBSS; Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage for you and one depend

Paid leave benefits

Work-life balance environment

Client-initiated benefits

Job summary

GBSS Offshore Insurance Broking Support Officer role in Australia provides essential operational and administrative support to a domestic insurance broking team. You will manage renewals, quotations, endorsements, and policy records to ensure accurate processing.

Requirements include at least 2 years in Australian general insurance, strong attention to detail, and good English communication. Familiarity with Sunrise, SCTP, or WinBEAT is a plus; join a collaborative, growth‑oriented team.

Qualifications

• 2+ years of experience in Australian general insurance.
• Hands-on experience in renewals, quotations, endorsements and policy processing.
• Strong attention to detail, numerical accuracy and organisational skills.
• Good written and verbal English communication skills.

Responsibilities

• Manage insurance renewals and quotations.
• Process policy endorsements and amendments with accurate records.
• Prepare invoices, credit notes and documentation for policies, renewals and endorsements.
• Maintain client and policy records in WinBEAT and other systems; ensure compliance.

Skills

Australian general insurance

Attention to detail

Numerical accuracy

Organisational skills

English communication

Tools

Sunrise

SCTP

WinBEAT

Job description

Official Role Title: Offshore Insurance Broking Support Officer

About the Role

As our Offshore Insurance Broking Support Officer, you’ll provide essential operational and administrative support to an Australian insurance broking team. From managing policy renewals and obtaining insurance quotations to processing endorsements and maintaining accurate policy records, you’ll help ensure insurance transactions are handled efficiently and accurately. If you have Australian general insurance experience and enjoy working with detailed documentation, this could be the next step in your career!

Who We Are

At GBSS, we’re not your average BPO—we believe work should be fulfilling, not draining. We’re all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let’s make things happen! Grow with GBSS, where your potential meets opportunity.

What You’ll Be Doing

As an AU Insurance Broking Support Officer, you’ll help keep insurance processes organised, accurate, and on track. Your day-to-day will include:

Insurance Renewals & Quotations

• Prepare renewal reviews by checking expiring policies, premiums, coverage, excesses, and policy conditions, and identifying discrepancies or material changes for broker review.
• Obtain renewal and alternative market quotations through Sunrise, SCTP, and approved insurer portals, prepare quotation comparisons, and follow up on outstanding quotations and renewal deadlines.

Policy Endorsements

• Prepare policy amendments and endorsements, obtain quotations, and calculate additional or return premiums for changes to sums insured, insured assets, and policy details.
• Process approved amendments and maintain accurate records of policy changes in accordance with broker instructions and established procedures.

Invoicing & Documentation

• Prepare invoices, credit notes, and adjustments for new business, renewals, and endorsements, ensuring premiums, commissions, broker charges, and statutory charges are accurately recorded.
• Generate policy schedules, certificates of currency, and supporting documentation for broker review and approval before release.

Policy Administration & Compliance

• Maintain accurate client and policy records in WinBEAT and other approved systems, organise insurance documents and correspondence, and keep renewal statuses and outstanding tasks up to date.
• Follow established procedures, confidentiality requirements, and applicable Australian financial services regulations, working under authorised broker supervision and obtaining documented approval for transactions requiring authorisation.
• Escalate errors, coverage concerns, discrepancies, client complaints, and potential compliance breaches to the responsible broker.

About You

Required Experience

• At least 2 years of experience in Australian general insurance
• Hands-on experience in insurance renewals, quotations, endorsements, and policy processing
• Strong attention to detail, numerical accuracy, and organisational skills
• Good written and verbal English communication skills
• Ability to manage deadlines, follow broker instructions, and maintain confidentiality

Nice to Have

• Experience with Sunrise, SCTP, WinBEAT, or similar insurance systems
• Background in Australian insurance broking support or administration
• Familiarity with Australian insurance processes and regulatory requirements

Why Join Us?

• Health coverage for you and one dependent
• Paid leave benefits for your well-deserved time off
• A work environment that supports work-life balance
• Specific client-initiated benefits