Associate Director, Product and Portfolio (Help to Buy)

Elmo; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible Work

Growth Opportunities

Collaborative Culture

Meaningful Impact

Job summary

Housing Australia is seeking an Associate Director, Product and Portfolio (Help to Buy) in Sydney to lead scheme operations, insights and governance for HTB. You will shape processes, manage lender relationships, monitor portfolio performance and drive risk-informed decision-making.

The role requires deep mortgage/finance experience, strong stakeholder leadership, and a collaborative, outcomes-focused mindset. A tertiary qualification in business or related field is preferred.

Qualifications

• Experience in residential mortgage sector within financial services.
• Strong communication and stakeholder management skills.
• Experience in government, combined with commercial expertise, will be highly regarded.
• Relevant tertiary qualifications in Business or related field.

Responsibilities

• Scheme Operations and Insights - develop internal processes and operational Scheme requirements; manage incidents; drive continuous improvement.
• Lender and Stakeholder Management - maintain relationships with panel lenders.
• Portfolio Performance & Exposure Monitoring - use data-driven insights to identify trends, risks and opportunities; enhance reporting capabilities.

Job description

Associate Director, Product and Portfolio (Help to Buy)

Job Type: Permanent - Full Time

Location: Sydney

Job Category: Retail Banking & Customer Service

Housing Australia is the Australian Government’s independent housing delivery agency. It supports the delivery of Government programs to improve the supply of sustainable, long-term social and affordable housing, and supports home ownership for more Australians.

Our purpose is to improve housing outcomes for Australians – so when you join us, you're not just building a career, you're building a better Australia.

Reporting to the Executive Leader, Help to Buy (HTB) and working with a range of internal and external stakeholders, this is a key business role which supports the strategic oversight of the HTB Scheme.

Key responsibilities include:

• Scheme Operations and Insights - as the subject matter expert for HTB, you will develop internal processes and operational Scheme requirements; manage and resolve incidents and issues related to HTB; and drive a culture of continuous improvement.
• Lender and Stakeholder Management - support the maintenance of effective relationships and engagement with panel lenders.
• Portfolio Performance & Exposure Monitoring - use data-driven insights to identify emerging trends, risks, and opportunities across the HTB portfolio, supporting informed decision-making and continuous improvement. Contribute to the enhancement of reporting capabilities, monitor portfolio and Scheme performance against broader market benchmarks, and assess market developments to identify potential impacts on Scheme outcomes and delivery.
• RiskManagement - support the effective governance and risk management of the Scheme by ensuring compliance with regulatory requirements, organisational policies, and industry obligations. Proactively identify, assess, and manage risks, maintain a robust control environment aligned to risk appetite, and provide timely advice on key and emerging risks while partnering with stakeholders to support strong risk and compliance outcomes.

Desired Skills and Experience

The successful candidate will have:

Experience from the residential mortgage sector within financial services. Your background may include expertise in retail lending or retail banking product management.

Strong understanding of the lending operational landscape, including financial institutions and borrowers, and how these areas intersect with public policy.

Strong communication and stakeholder management skills, with the ability to build effective relationships and lead teams to high-performance.

Experience in government, combined with commercial expertise, will be highly regarded

Relevant tertiary qualifications in Business or a related field.

What We Offer

Meaningful Impact: Contribute to Australia's housing solutions and work together with stakeholders who have a shared ambition to facilitate more housing for more Australians.

Flexible Work: Our hybrid operating model helps support work-life integration and fosters meaningful connection and collaboration.

Growth Opportunities: We invest in the development and wellbeing of our people to support personal and professional growth.

Collaborative Culture: Join a purpose-driven team that works as One Team supporting each other and striving for excellence.

We are an equal opportunity employer who values and celebrates diversity.