Associate Director, Personalisation Delivery

Singtel Group; Australia; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive remuneration

Hybrid work

On-site facilities

Job summary

Optus, part of Singtel Group, is seeking an Associate Director, Personalisation Delivery to lead the planning, prioritisation and execution of the personalisation roadmap in Australia. You will coordinate business, data and technology teams across customer data, decisioning, marketing automation and channel experience capabilities, driving delivery with clarity, governance and measurable outcomes.

You'll own demand intake, backlog management and ensure initiatives align with customer and

Qualifications

• Proven experience leading complex, cross-functional delivery programs with multiple interdependent workstreams.
• Strong backlog management, prioritisation and demand planning expertise.
• Hands-on experience coordinating delivery across business, data and technology teams.

Responsibilities

• Own and manage the integrated Personalisation delivery roadmap, ensuring initiatives are prioritised and delivered in line with objectives.
• Lead demand intake and backlog management, translating priorities into actionable plans.
• Coordinate delivery across customer data, decisioning, marketing automation and channel experience streams.
• Drive planning, governance and stakeholder alignment with clear visibility of priorities and outcomes.
• Manage dependencies and risks to support successful execution across complex initiatives.
• Monitor delivery performance and identify opportunities to improve efficiency and value.

Skills

Delivery leadership

Backlog management

Cross-functional

Agile delivery

Stakeholder mgmt

Jira

Tools

Jira

Job description

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Every day, millions of Australians connect, work, stream and stay in touch on the Optus network. Behind that experience is a team making critical decisions that keep people, businesses and communities connected.

We're looking for an experienced delivery leader to join our team as Associate Director, Personalisation Delivery. In this role, you'll lead the planning, prioritisation and execution of our personalisation roadmap, ensuring initiatives are delivered efficiently, transparently and in line with business objectives.

Acting as the central point of coordination for personalisation demand, you'll bring together business, data and technology teams to drive delivery across customer data, decisioning, marketing automation and channel experience capabilities.

What You’ll Do

• Own and manage the integrated Personalisation delivery roadmap, ensuring initiatives are prioritised, sequenced and delivered in line with customer and business objectives.
• Lead demand intake and backlog management, translating business priorities into clear, actionable delivery plans.
• Partner with business, data and technology teams to coordinate delivery across customer data, decisioning, marketing automation and channel experience streams.
• Drive planning, governance and stakeholder alignment, providing clear visibility of priorities, progress and outcomes.
• Manage dependencies, risks and delivery challenges to support successful execution across complex initiatives.
• Monitor delivery performance and identify opportunities to improve efficiency, predictability and business value.

What makes you right for the role?

• Proven experience leading complex, cross-functional delivery programs, portfolios or strategic initiatives with multiple interdependent workstreams.
• Strong backlog management, prioritisation and demand planning expertise.
• Experience managing cross-functional teams and coordinating delivery across multiple stakeholders.
• Hands-on experience with Jira or similar delivery and workflow management tools.
• Strong understanding of Agile delivery methodologies and governance frameworks.
• Excellent stakeholder management, communication and influencing skills.
• Ability to manage competing priorities, navigate ambiguity and make informed trade-off decisions.
• Experience within customer, digital, marketing technology or personalisation environments will be highly regarded.

The good stuff:

• Competitive remuneration, plus $80 monthly credit, 25% off Optus products and exclusive shopping discounts with our retail partners — making everyday life a little more affordable. Genuine Flexibility - work three days in the office, two days from wherever works best for you.
• An office campus that has it all - cafes chill out zones, GP, post office, gym and on-site childcare centre. It’s designed for real life.
• Great leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever matters most to you.
• Inclusive, carer-neutral paid Parental Leave of up to 16 weeks, because family comes first.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Your wellbeing matters, so we offer with free counselling and support services, available 24/7 in-person, by phone, SMS, or video.
• A free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon. Or, heaps of onsite parking. Plus, end of trip facilities with lockers, showers, irons and hair dryers.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please [e-mail] or call 1800 309 170.