Associate Director of AI and Infrastructure

AAR Consulting Group; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

AAR Consulting Group is seeking an Associate Director of AI and Infrastructure in Sydney, Australia, to identify, design and deliver transformational AI solutions that boost client and staff experiences. You will lead a small team spanning Service Desk, Infrastructure and Cyber Security while driving operational excellence and innovation.

You will collaborate with senior stakeholders to ensure projects deliver ROI and align with business objectives, while continuously improving processes and

Qualifications

• You must be a commercially minded AI leader with a track record of turning ideas into real-world solutions.
• Experience defining next-generation AI-enabled products, services and business processes for enterprises.
• Strong understanding of business processes and process optimisation across advisory, sales, retention and finance.
• Strategic leadership with hands-on execution and broad ICT knowledge.

Responsibilities

• Design, develop, deploy and optimise state-of-the-art AI/ML/LLM/GenAI solutions to meet objectives and user needs.
• Provide stakeholder communication ensuring projects are delivered on time with measurable ROI.
• Manage priorities and reassess as necessary.
• Lead a team across Service Desk, Infrastructure and Cyber Security to drive results.
• Ensure best-practice delivery methodology, tooling and education.
• Understand key business processes to accelerate workflows and objectives.
• Collaborate with department heads to improve processes using AI and other tech.
• Continuously improve infrastructure and cyber security measures; manage costs and ways of working.
• Foster a high performance culture and communicate value of technology to the business.
• Partner with Salesforce, Telephony, Data and Web Development teams to support operations.
• Ensure vendor and partner accountability.

Skills

AI leadership

AI/ML/LLM/GenAI

Stakeholder engagement

Vendor management

Project leadership

Cyber security

Infrastructure

Salesforce

Job description

Associate Director of AI and Infrastructure

Our client is a large, well established professional services firm; supporting a clientele of 31,000 small and medium sized businesses across Australia and New Zealand

They are a commercially successful company that providesexpert advice, consulting services and technology solutions that enables their customers to operate and grow their organisations with confidence

Job Description:

TheAssociate Director of AI and Infrastructure will identify, design and deliver
transformational AI solutions that improve the experience of clients and staff; while helping to drive operational excellence, productivity and innovation across the business - as well as manage a small team acrossService Desk, Infrastructure and Cyber Security

Responsibilities:

• Work with senior managers, stakeholders and with the Content Team to design, develop, deploy and optimise state of the art AI/ML/LLM/GenAI solutions to meet business objectives and user requirements
• Provide the business strong stakeholder communication and ensure that all projects are delivered effectively, on time and with a demonstrable and measurable ROI
• Effectively manage priorities and reassess as necessary
• Provide team leadership to encourage engagement, improve retention and focus on solutions oriented thinking
• Ensure that delivery methodology, tooling and education is "best practice"
• Obtain and maintain a deep understanding of key business processes (Advisory, Sales, Retention, Finance) that accelerate the execution of company workflows,
• strategies, and objectives
• Use business understanding to partner with department heads to improve business processes by utilising current and emerging AI and other technologies
• Continually improve and assess the infrastructure and cyber security measures in place
• Continually assess and challenge technology operating costs and ways of working
• Foster a high performance culture
• Provide project updates and positive messaging to ensure that the broader business understands the value that technology offers
• Partner with the Salesforce, Telephony, Data and Web Development Teams to support their operations
• Ensure effective vendor and partner accountability

Our client is a large, well established professional services firm; supporting a clientele of 31,000 small and medium sized businesses across Australia and New Zealand

They are a commercially successful company that providesexpert advice, consulting services and technology solutions that enables their customers to operate and grow their organisations with confidence

Job Description:

TheAssociate Director of AI and Infrastructure will identify, design and deliver
transformational AI solutions that improve the experience of clients and staff; while helping to drive operational excellence, productivity and innovation across the business - as well as manage a small team acrossService Desk, Infrastructure and Cyber Security

Responsibilities:

• Work with senior managers, stakeholders and with the Content Team to design, develop, deploy and optimise state of the art AI/ML/LLM/GenAI solutions to meet business objectives and user requirements
• Provide the business strong stakeholder communication and ensure that all projects are delivered effectively, on time and with a demonstrable and measurable ROI
• Effectively manage priorities and reassess as necessary
• Provide team leadership to encourage engagement, improve retention and focus on solutions oriented thinking
• Ensure that delivery methodology, tooling and education is "best practice"
• Obtain and maintain a deep understanding of key business processes (Advisory, Sales, Retention, Finance) that accelerate the execution of company workflows,
• strategies, and objectives
• Use business understanding to partner with department heads to improve business processes by utilising current and emerging AI and other technologies
• Continually improve and assess the infrastructure and cyber security measures in place
• Continually assess and challenge technology operating costs and ways of working
• Foster a high performance culture
• Provide project updates and positive messaging to ensure that the broader business understands the value that technology offers
• Partner with the Salesforce, Telephony, Data and Web Development Teams to support their operations
• Ensure effective vendor and partner accountability

Skills and Experience:

• You must be a commercially minded AI leader who is passionate about innovation and continuous improvement - witha demonstrable track record of turning ideas into real world solutions
• Proven experience defining the next generation of AI enabled products, services and business processes for enterprises - across AI/ML/LLM/GenAI solutions
• Strong understanding of business processes and process optimisation - especially across areas such asAdvisory, Sales, Retention, internal Finance etc
• Strategic leadership with hands on execution
• Broad ICT knowledge and experience across areas such as Artificial Intelligence, applications, infrastructure, SaaS, cyber security, telephony, digital, web development, CRM
• End to end lifecycle experience across product management and project management from business case development, planning etc through to execution and go-live, benefits realisation
• Operations and staff leadership experience
• Exposure to omni channel business models - incorporating web, SaaS, telephony / contract centre and face-face an advantage
• Strong verbal and written communication skills - including documentation skills
• Vendor management / engagement experience
• Strong stakeholder engagement experience

Keywords: Artificial Intelligence, AI, Machine Learning, ML, Large Language Models, LLM, GenAI, CRM, salesforce, telephony, contact centre, service desk, ICT support, contact centre, sales, advisory, finance, web development, project management, product development, operations, transformation, changemanagement, infrastructure