Associate Director, Inclusion and Employee Experience

Optus; Sydney; Hybrid; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Flexible working arrangements (3 days/

Remote work 2 days per week

Employee discounts and wellbeing perks

Job summary

Optus, an Australian telecommunications leader, seeks an Associate Director to advance inclusion, gender equity and employee listening across the enterprise. You will shape culture, strengthen the employee experience and translate workforce data into action that builds trust and business outcomes.

You will lead governance, roadmaps and KPIs for IDE initiatives, design end-to-end listening programs, and deliver insights to ExCo and the Board, enabling inclusive, high-performing teams.

Qualifications

• Significant experience leading Inclusion, Diversity & Equity (IDE), Employee Experience, Culture or Employee Listening programs within a large, complex organisation.
• Demonstrated success developing enterprise strategies, governance frameworks and measurable implementation roadmaps.
• Strong expertise in employee survey design, workforce analytics, qualitative and quantitative insight generation, and organisational diagnostics.
• Proven ability to influence executive stakeholders and translate complex data into clear business recommendations and action.
• Experience preparing Board, Executive and Senior Leadership presentations, reports and business cases.

Responsibilities

• Lead the enterprise-wide Inclusion, Gender Equity and Employee Listening strategies, including governance, roadmaps, measures and action plans.
• Drive the end-to-end employee listening program, from survey design and methodology through to insights, reporting and organisational action planning.
• Translate employee and workforce data into compelling executive, ExCo and Board-level insights, recommendations and actions.
• Lead governance and delivery of key inclusion initiatives, including gender equity priorities, WGEA reporting, RAP commitments and DEI policy frameworks.
• Partner across People & Culture, Technology, Communications and Business Leadership teams to embed inclusive practices across the employee lifecycle and enable the deployment of talent programs to specific audiences.
• Build practical tools, resources and frameworks that enable leaders to create inclusive, high‑performing team environments.

Skills

IDE leadership

Employee listening

Survey design

Workforce analytics

Executive stakeholder influence

Diversity and inclusion

Job description

Associate Director, Inclusion and Employee Experience

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

We're committed to creating a workplace where everyone feels valued, respected and empowered to do their best work and looking for an experiencedAssociate Director, Inclusion & Employee Listening to lead and evolve our inclusion, diversity, gender equity and employee listening agenda.

This highly visible leadership role will partner across the enterprise to shape culture, strengthen employee experience, and translate workforce insights into meaningful action that drives trust, engagement and business outcomes. Drawing on the voice of our people and workforce data, you'll influence executive decision-making while helping create a more inclusive, purpose and values driven Optus.

What You'll Do

• Lead the enterprise-wide Inclusion, Gender Equity and Employee Listening strategies, including governance, roadmaps, measures and action plans.
• Drive the end-to-end employee listening program, from survey design and methodology through to insights, reporting and organisational action planning.
• Translate employee and workforce data into compelling executive, ExCo and Board-level insights, recommendations and actions.
• Lead governance and delivery of key inclusion initiatives, including gender equity priorities, WGEA reporting, RAP commitments and DEI policy frameworks.
• Partner across People & Culture, Technology, Communications and Business Leadership teams to embed inclusive practices across the employee lifecycle and enable the deployment of talent programs to specific audiences.
• Build practical tools, resources and frameworks that enable leaders to create inclusive, high‑performing team environments.

What Makes You Perfect for the Role?

• Significant experience leading Inclusion, Diversity & Equity (IDE), Employee Experience, Culture or Employee Listening programs within a large, complex organisation.
• Demonstrated success developing enterprise strategies, governance frameworks and measurable implementation roadmaps.
• Strong expertise in employee survey design, workforce analytics, qualitative and quantitative insight generation, and organisational diagnostics.
• Proven ability to influence executive stakeholders and translate complex data into clear business recommendations and action.
• Experience preparing Board, Executive and Senior Leadership presentations, reports and business cases.
• Exceptional stakeholder management, program leadership and change management capabilities, coupled with a passion for creating inclusive workplace experiences..

What's in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
• We support growing families with inclusive, carer‑neutral paid Parental Leave of up to 16 weeks.
• Build meaningful connections through employee‑led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 - in‑person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email***************@optus.com.au or call 1800 309 ***. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visithttps://www.optus.com.au/about/inclusion-diversity