Associate Director, Customer Engagement Lead

Macquarie Group; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Macquarie Group is seeking an Associate Director, Customer Engagement Lead to drive customer engagement across the Market Services Transformation programme. You will act as the primary link between the transformation workstream and customers, building strong relationships and guiding adoption through platform changes and implementations.

You will partner with Product Owners, Business Analysts and leaders to translate feedback into priorities and communicate programme updates to internal and

Qualifications

• Significant experience in financial markets or related capital markets domains.
• Strong understanding of financial products and trade lifecycle processes.
• Proven ability to influence senior stakeholders across business, operations and technology.
• Experience driving customer engagement and adoption for new platforms or transformation initiatives.
• Excellent communication and ability to turn customer insights into business outcomes.

Responsibilities

• Develop and deliver customer engagement and adoption strategies.
• Lead forums and workshops with internal and external customers.
• Translate customer feedback into actionable product priorities and roadmaps.

Skills

Relationship building

Stakeholder management

Communication

Facilitation

Job description

Associate Director, Customer Engagement Lead

Our team is delivering the Market Services Transformation programme, a strategic initiative focused on building the next generation Market Services platform and improving the experience of our internal and external customers. We work in partnership with teams across Commodities and Global Markets, Operations, Risk and Technology to deliver platform enhancements, drive customer adoption and support better business outcomes through meaningful customer engagement and feedback.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

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In this role you will be the primary link between the Market Services Transformation programme and our customers, helping to build strong relationships and maintain engagement throughout the transformation journey. You will develop and deliver customer engagement and adoption strategies, lead forums and workshops, and ensure customers are supported through platform changes and implementation activities. Working closely with Product Owners, Business Analysts and business leaders, you will gather and translate customer feedback into actionable insights that influence product priorities, roadmap decisions and delivery outcomes. You will also communicate programme updates, promote the benefits of new platform capabilities and help drive successful adoption across internal and external customer groups.

What you offer

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• Significant experience within financial markets, capital markets, investment banking, trading, market operations, prime brokerage, custody, settlement or post-trade services
• Strong understanding of financial products, trade lifecycle processes and the needs of different market participants
• Proven ability to build trusted relationships and influence senior stakeholders across business, operations and technology teams, as well as external customers
• Experience driving customer engagement, readiness and adoption for new products, platforms, operating models or transformation initiatives
• Strong communication, facilitation and stakeholder management skills, with the ability to lead workshops, communicate complex information clearly and turn customer insights into practical business outcomes.

About Corporate Operations Group

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In our Corporate Operations Group, you will work at the heart of Macquarie to deliver for our people, businesses, and their customers. We’re a global, collaborative team with deep expertise in technology, data, digital, market services, corporate real estate, business resilience, procurement and global security.

Inclusion at Macquarie

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We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.