Associate Assessment Officer

IBAC; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

IBAC in Victoria is hiring Associate Assessment Officers for the Complaint & Assessment Services division on multiple full-time permanent and fixed-term positions. You will support timely, accurate complaint assessments and work with colleagues to deliver consistent outcomes within set timeframes.

Reporting to the Team Leader Assessments, you will analyse information, engage with complainants and stakeholders, and follow established processes to uphold integrity in the public sector and

Qualifications

• Citizenship—Australian citizen required.
• Security clearance—Negative Vetting 1 required.
• Experience in customer service and handling sensitive enquiries.

Responsibilities

• Conduct assessments of complaints and notifications across varying levels of complexity within agreed timeframes and quality standards.
• Apply assessment practices to collect, review and analyse relevant information.
• Communicate clearly and professionally with complainants and stakeholders with a focus on sensitivity, respect and accuracy.
• Work collaboratively with team members to deliver consistent outcomes.
• Additional duties are set out in the position description.

Skills

Customer service experience

Case management systems

Job description

Organisation

IBAC's work is vitally important to Victorians - we prevent and expose public sector corruption and police misconduct. Our vision is a public sector and police that acts with integrity for all Victorians.

Team

People who work for IBAC are expected to have a sound understanding of and ability to demonstrate the IBAC values when dealing with Government agencies, the community and colleagues. IBAC's values are incorporated in professional skills and behaviours for the position.We Lead by example, Act Impartially, Work Together, Behave with Respect, Strive for Excellence.

Role

Do you enjoy analysing information, solving problems and making fair, evidence-based decisions? We are seeking motivated and capable Associate Assessment Officers to join our Complaint & Assessment Services (CAS) division across a number of full-time permanent ongoing roles and fixed term roles.

Reporting to the Team Leader Assessments, CAS Associate Assessment Officers support the delivery of timely, accurate and high-quality complaint assessment outcomes. CAS Associate Assessment Officers are the backbone for the division by contributing to consistent and effective complaint handling. Our career pathway starts with our VPS3 Associate Assessment Officers and extends to VPS4 Assessment Officers, VPS5 Team Leaders and VPS6 Managers. If you are wanting to commence a career in complaint assessment and are driven to deliver integrity outcomes for Victoria, then this is the role for you.

Duties

• Conduct assessments of complaints and notifications across varying levels of complexity within agreed timeframes and quality standards.
• Apply assessment practices to collect, review and analyse relevant information.
• Communicate clearly and professionally with complainants and stakeholders with a focus on sensitivity, respect and accuracy.
• Work collaboratively with team members to deliver consistent outcomes.
• Additional duties are set out in the position description.

About you

• Demonstrated experience in customer service environments with experience responding to sensitive, complex and/or challenging telephone enquiries.
• Demonstrated experience in using case management systems.

Eligibility

• Citizenship - to be eligible for employment with IBAC, applicants must be an Australian citizen.
• Security clearance - Successful applicants will be required to obtain and maintain a minimum Negative Vetting 1 security clearance. For further information regarding security clearances, please visit the AGSVA website: Assessment process | Australian Government Security Vetting Agency.

Victoria Police applicants (fixed term roles only): Due to a conflict-of-interest IBAC is unable to accept applications for secondment from Victoria Police employees.

Applications close 11:59pm, Sunday 28 September 2026. We are committed to bringing together people with differing perspectives, lived experiences and skills to make choices that reflect our integrity and community, and to creating an inclusive work environment for all.

Visit: www.ibac.vic.gov.au for more information.