Assistant Store Manager - Shoes & Sox Southland

Retail - Shoes & Sox; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Generous team discounts

Training and development

A positive team culture

Monthly bonus scheme

Employee Assistance Program

Job summary

Shoes & Sox Southland in Melbourne is seeking an Assistant Store Manager to lead a passionate team in a busy Westfield centre. You’ll support the Store Manager, coach staff, and ensure a high standard of customer service as families shop for footwear.

You’ll drive sales, maintain store presentation and stock, and foster a positive, safe workplace while delivering memorable shopping experiences for kids and parents.

Qualifications

• Experience as an Assistant Store Manager, Retail Supervisor or experienced retail team leader.

Responsibilities

• Be the Store Manager’s right-hand person: Help lead the day-to-day operations of the store, keeping everything running smoothly and the team motivated, engaged and ready to go.
• Lead from the front: Set the standard for outstanding customer service, creating a welcoming experience for every family who walks through our doors.
• Make every fitting count: Help parents and carers navigate growing feet, finding the right fit, comfort and style for every little adventure.
• Drive sales and smash KPIs: Keep an eye on performance, celebrate wins and turn opportunities into results in a dynamic shopping centre environment.
• Coach, develop and inspire: Support your team to build their product knowledge, fitting confidence and customer service skills while celebrating their individual strengths.
• Bring the store to life: Maintain engaging visual merchandising and a store presentation that reflects the fun, energy and expertise of Shoes & Sox.
• Keep stock in check: Support inventory management, stock accuracy and loss prevention to keep the store operating at its best.
• Champion a safe and positive workplace: Follow all OH&S requirements and help create a supportive environment where everyone feels valued.

Skills

Assistant Store Manager

Retail supervisor

Team leadership

Sales targets

Job description

Assistant Store Manager - Shoes & Sox Southland

Lead a great team. Make little feet happy. Love where you work!

ABOUT SHOES & SOX

Since 1987, Shoes & Sox has been the go-to destination for kids’ footwear, trusted by families to expertly fit growing feet. Our mission is to get every baby, toddler and kid in Australia into shoes that fit their feet, their adventures, their personality and their family perfectly.

We believe finding the right pair of shoes should be a great experience for the whole family — and that starts with an amazing team!

ROLE IN A NUTSHELL

We’re on the hunt for a superstar Assistant Store Manager to join our Shoes & Sox team at Westfield Southland!

Located in one of Melbourne’s major shopping destinations, Southland is a vibrant retail hub bringing together fashion, lifestyle, dining and family-friendly entertainment. With a diverse mix of retailers and plenty to keep families busy, it’s the perfect place to create memorable shopping experiences for local families and visitors from across Melbourne’s bayside and south-eastern suburbs.

As Assistant Store Manager, you’ll be right in the heart of the action, helping lead a passionate team in a busy shopping centre environment where no two days are the same. From helping parents find the perfect first walkers to fitting school shoes and everyday sneakers, you’ll play a key role in making every visit to Shoes & Sox a positive one.

If you’re a natural motivator, love all things footwear and know how to bring the good vibes while smashing sales targets, we want to hear from you! You’ll support the Store Manager, inspire your team to deliver exceptional service and help drive the store’s success.

Think fast-paced retail, plenty of little personalities, big customer smiles and the opportunity to make a real impact — all while building your leadership career with a much-loved Australian kids’ footwear brand.

WHAT YOU’LL BE DOING

No two days are the same at Southland, but here’s a sneak peek at what you’ll be up to:

• Be the Store Manager’s right-hand person: Help lead the day-to-day operations of the store, keeping everything running smoothly and the team motivated, engaged and ready to go.
• Lead from the front: Set the standard for outstanding customer service, creating a welcoming experience for every family who walks through our doors.
• Make every fitting count: Help parents and carers navigate growing feet, finding the right fit, comfort and style for every little adventure.
• Drive sales and smash KPIs: Keep an eye on performance, celebrate wins and turn opportunities into results in a dynamic shopping centre environment.
• Coach, develop and inspire: Support your team to build their product knowledge, fitting confidence and customer service skills while celebrating their individual strengths.
• Bring the store to life: Maintain engaging visual merchandising and a store presentation that reflects the fun, energy and expertise of Shoes & Sox.
• Keep stock in check: Support inventory management, stock accuracy and loss prevention to keep the store operating at its best.
• Champion a safe and positive workplace: Follow all OH&S requirements and help create a supportive environment where everyone feels valued.

ABOUT YOU

You’re a people person, a team energiser and a customer experience champion. You love a busy retail environment, enjoy helping others succeed and know that the little details can make a big difference — especially when it comes to fitting kids’ feet!

You’ll bring:

• Experience as an Assistant Store Manager, Retail Supervisor or experienced retail team leader.
• Confidence in leading, coaching and motivating a team to achieve great results.
• A warm, approachable personality and the patience to work with kids and their families.
• A proven track record of achieving sales targets and KPIs.
• Strong skills in stock control, visual merchandising and store operations.
• Excellent communication, organisation and problem-solving skills.
• A proactive, hands-on attitude and the flexibility to thrive in a busy shopping centre environment.
• A willingness to learn about kids’ footwear and our expert fitting approach.

Most importantly, you’re someone who leads by example, brings positive energy to every shift and loves being part of a team that makes a difference.

JUST SOME PERKS WE OFFER

There’s plenty to love about being part of Brand Collective!

• Generous team discounts: Enjoy up to 50% off selected brands across our portfolio, including Review, Superdry, Black Pepper and Elka Collective.
• Training and development: Build your retail leadership skills with opportunities to learn, grow and progress your career.
• A positive team culture: Be part of an encouraging workplace where people are valued, supported and empowered to do their best.
• Monthly bonus scheme: Get rewarded for achieving KPIs, plus enjoy random competitions and exciting giveaways.
• Employee Assistance Program: Access free support from mental health professionals when life gets a little challenging.

ABOUT BRAND COLLECTIVE

Brand Collective is one of Australia’s most prominent apparel, footwear and sport groups, operating more than 300 stores with over 3,000 team members, a comprehensive online business and an extensive wholesale network.

Our portfolio spans iconic heritage brands, timeless contemporary labels, street culture, considered craftsmanship and international fashion. We bring brands to life!

At Brand Collective, our customers come from all walks of life, and so do we. We value diversity and inclusion in all forms and hire based on capability and performance. If your skills align with the role and our culture, we’d love you to apply and bring brands to life with us.

Ready to take the next step in your retail leadership career?

Join Shoes & Sox at Westfield Southland and help local families put their best foot forward!

Please note: Brand Collective is not seeking recruitment agency support for this role and will not be liable for unsolicited candidate profiles or associated fees. We encourage applicants to apply directly through this advertisement. This role may close earlier than the listed closing date, so we encourage you to apply early.