Assistant Store Manager | Narellan

Michael Hill; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Dedicated training programs

Paid parental leave

Team Member Purchase Privilege

Mentorship for career progression

Work/life balance with planned rosters

Job summary

A premium jewellery retailer in Sydney is seeking an experienced Assistant Store Manager to lead a dynamic team and deliver exceptional service. The ideal candidate will possess strong sales skills and a customer-centric approach, while also managing daily store operations. Join a company committed to diversity and sustainability, offering dedicated training programs and a supportive work environment.

Qualifications

• Personable and approachable in a sales environment.
• Ability to create premium customer experiences.
• Proven results-driven experience in a retail environment.
• Confidence to oversee operations alongside the Store Manager.
• Customer-centric focus with multiple relationship maintenance.
• Proactive in building clientele and brand awareness.
• Complement our premium brand through impeccable personal, store and team presentation

Responsibilities

• Lead and motivate a dynamic sales team.
• Deliver exceptional service to customers.
• Manage store operations and performance.
• Contribute to creating a premium customer experience and protect brand presentation in-store.

Skills

Sales skills

Customer service

Team management

Product knowledge

KPI understanding

Relationship building

Job description

Overview

Join to apply for the Assistant Store Manager | Narellan role at Michael Hill

Michael Hill is a market leading, premium jewellery brand, operating a network of stores across Australia, New Zealand and Canada. Working with Michael Hill Narellan as a valued Assistant Store Manager you’ll be helping our customers mark life’s most memorable moments.

As one of the key stores in Sydney’s vibrant south-west, Michael Hill Narellan offers a fast-paced and diverse retail environment - perfect for a confident and driven Assistant Store Manager who’s ready to lead a dynamic team, deliver exceptional service, and build strong customer connections in this high-traffic location.

You will enjoy

• Dedicated training and development programs to set you up for success - 12 week "Stepping Stones" to immerse you in product knowledge and leadership
• Additional mentorship available for those that want to progress further in retail leadership
• An attractive salary with monthly and annual incentives for sales performance achievements
• A focus on Work / Life balance with planned in advance rosters with two consecutive days off (typically Friday’s & Saturday’s) - your flexibility to adjust when required will be appreciated as we trade late nights, weekends and public holidays
• Paid parental leave, paid volunteering leave and many other wellbeing initiatives to support your work life balance
• Enjoy Team Member Purchase Privilege with exclusive pricing on our products
• A welcoming and cohesive team environment you will be supported to achieve performance milestones

About you

One of our values are We are Inclusive & Diverse which is why we are welcoming applications form all individuals who are able to demonstrate:

• Be personable and approachable in a strong sales environment, and maintain a positive, productive outlook on team performance, management and development
• Create a premium experience and connect with customers to discover their own story; showcasing extensive product knowledge
• Proven ability to deliver results in a driven and/or highly measured environment with an understanding of KPIs and budgets having a willingness to coach and develop team members in this area
• Confidence to oversee store operations alongside and in the absence of the Store Manager
• A customer centric focus with the ability to maintain multiple client relationships in a highly dynamic environment
• Demonstrate a proactive approach in building clientele and brand awareness, capturing every opportunity to create new business for the store
• Complement our premium brand through impeccable personal, store and team presentation

About us

We foster a diverse and inclusive workforce where all of our team members can be their brilliant selves. Here, you will be treated with dignity and respect. You will also be joining a renowned, international jeweller with a proud heritage since 1979. Michael Hill is deeply committed to sustainability and responsibility, so you can take pride in knowing you are part of a company that is working towards serious sustainability goals for our Product, Planet, and People.

Join our team

We look forward to reviewing your application.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Management and Sales

Industries

• Retail