Assistant Store Manager - Macquarie Centre

Dusk Group; Sydney; Hybrid; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Team member discount across fragrance,

Monthly bonus program

Recognition program

Employee Assistance Program (EAP)

Leadership development

Job summary

Dusk Group is seeking an Assistant Store Manager to support the Store Manager in leading a team with warmth and intention. You’ll coach in the moment, create standout visual displays and bring the brand to life through genuine customer connection.

You’ll help shape a store experience that stays with people long after they leave, balancing sales, service and presentation while living our values. This role requires flexibility across shifts, including evenings and weekends.

Qualifications

• Experience leading a retail team.
• Strong customer service orientation.
• Ability to coach and mentor staff.

Responsibilities

• Support day-to-day store operations with care and attention to detail.
• Deliver heartfelt customer-first experiences that reflect our brand.
• Coach and mentor team members to bring out their best.
• Support store performance across sales, service and presentation.
• Champion our values and foster warmth, collaboration, and safety.

Skills

People leadership

Customer service

Coaching

Team motivation

Store operations

Job description

Role Overview

As an Assistant Store Manager, you’ll support the Store Manager to lead your team with warmth, energy and intention. Whether you’re coaching in the moment, creating standout visual displays or bringing the brand to life through genuine customer connection - you’ll help shape a store experience that stays with people long after they leave.

What You’ll Do

• Support day-to-day operations with purpose, care and attention to detail
• Deliver heartfelt, customer-first experiences that reflect who we are
• Bring out the best in your team through coaching, mentoring and feedback
• Support store performance across sales, service and presentation
• Champion our values and foster a culture of warmth, fun and collaboration
• Ensure a safe, welcoming space for both customers and team members

About You

• You’re a confident and authentic retail leader with a natural knack for people
• You inspire through action, not just words
• You love creating moments of connection - big or small
• You bring clarity, calm and a solutions focus to every shift
• You’re available across a flexible roster, including evenings and weekends

What You’ll Love

• A generous team member discount across our full range of fragrance, décor and gifting
• Monthly bonus program and performance-based rewards
• Recognition that feels real -through shoutouts, team milestones and company-wide reward programs
• Access to our Employee Assistance Program (EAP) for you and your immediate family
• Support to grow with learning pathways, leadership development and one‑…

Find your moment with dusk

This could be more than your next role. It could be the place where you realise what you’re really capable of.
At dusk, every role plays a part in something bigger - and we’d love for you to be part of it.