Assistant Store Manager: Elevate Customer Experience & Team

Birkenstock; City of Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Birthday leave

Employee Assistance Program (EAP)

Public transport on the doorstep

Team building activities

Job summary

Birkenstock Armadale is seeking a motivated Assistant Store Manager to support the Store Manager and lead a customer‑focused retail team. You will drive sales, coach staff, and ensure smooth day‑to‑day operations, while upholding Birkenstock brand standards.

The role requires 2–3 years in retail leadership, strong communication, and hands‑on problem solving; you’ll manage rosters, cash handling, and store presentation, with opportunities for growth within a globally recognised heritage brand.

Qualifications

• 2–3 years of experience in a retail sales or leadership role.
• Strong customer service principles and retail sales practices.
• Demonstrated leadership and team supervision capabilities.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.

Responsibilities

• Lead by example to deliver exceptional customer service and create positive customer experiences.
• Support the Store Manager in the day-to-day operation of the store.
• Process sales transactions, including cash, EFTPOS and credit card payments.
• Assist with stock management, including receiving, pricing and maintaining product presentation.
• Manage customer enquiries, returns, repairs and complaints professionally and efficiently.
• Support staff rostering, attendance monitoring and timesheet approvals.
• Assist with onboarding, training and coaching of team members.
• Provide ongoing performance feedback and encourage a collaborative team culture.
• Maintain store presentation standards and uphold Birkenstock brand image.
• Ensure compliance with company policies, procedures and workplace health and safety requirements.
• Maintain accurate store records and communication logs.
• Liaise effectively with the Store Manager, Retail Operations Manager, HR and Head Office teams.
• Act as the Store Manager when required to ensure continuity of operations.

Skills

Customer service

Leadership

Communication

Organization

Team supervision

Tools

Lightspeed

Employment Hero

Pronto

POS systems

Job description

Birkenstock Armadale is seeking a motivated Assistant Store Manager to support the Store Manager and lead a customer‑focused retail team. You will drive sales, coach staff, and ensure smooth day‑to‑day operations, while upholding Birkenstock brand standards.

The role requires 2–3 years in retail leadership, strong communication, and hands‑on problem solving; you’ll manage rosters, cash handling, and store presentation, with opportunities for growth within a globally recognised heritage brand.