Assistant Store Manager - Chatswood

baileynelson; Willoughby City Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

2 free pairs of glasses per quarter

Product allowance

Hands-on optical dispensing training

Internal progression opportunities

Job summary

Bailey Nelson in Chatswood is hiring an Assistant Store Manager to lead the team and deliver an exceptional customer journey from eye test to frame selection. You will own the store two days a week, coaching staff and driving performance.

Join a fast-growing brand with internal progression opportunities, hands-on training in optical dispensing, and a strong focus on customer experience. OTE up to $85,000 with bonus structures and product allowances.

Qualifications

• Experience in retail or optics at supervisor/management level.
• Able to lead a team and coach others.
• Must be available Sunday to Thursday.

Responsibilities

• Support Store Manager and Optometrist to deliver a seamless customer journey from eye test to frame selection.
• Take ownership of the store 2 days a week, leading the team and driving performance.
• Keep the appointment book running smoothly and ensure every customer interaction feels easy and enjoyable.
• Coach and support your team to deliver great service, every time.

Skills

Retail management

Leadership

Customer service

Team coaching

Store operations

Tools

POS systems

Job description

At Bailey Nelson, we’re on a mission to change how people see the world and how the world sees them. We’re a down-to-earth team that’s obsessed with improving every day, and we’re growing fast.

Due to exciting growth plans and recent internal promotions across the business, we’re looking for an Assistant Store Manager to join our Chatswood store! We want a leader who will bring energy, passion, and a genuine love for the customer experience.

What you’ll be doing

• Support the Store Manager and Optometrist to deliver a seamless customer journey from eye test to frame selection and dispense
• Take ownership of the store 2 days a week, leading the team and driving performance
• Keep the appointment book running smoothly and ensure every customer interaction feels easy and enjoyable
• Coach and support your team to deliver great service, every time

What’s in it for you

• OTE up to $85,000 (Base + Super + Monthly + Annual Bonus + Profit bonus) (monthly & annual incentives)
• 2 free pairs of glasses per quarter product allowance so you can rep the brand in style and a year's supply of contacts!
• Hands-on training in optical dispensing and leadership
• Ongoing support and coaching from experienced leaders
• We love promoting internally, so REAL opportunities for progression and to grow as we continue to expand across ANZ

Who we’re looking for

• Someone who feels at home with our values: tight-knit, down-to-earth, and constantly improving
• Experience in retail or optics at a supervisor or management level
• A confident leader who enjoys developing others
• Passionate about creating great customer experiences
• Fluency or proficiency in Mandarin is highly regarded (though not essential)
• Must be available to work full time on a Sunday to Thursday roster

This is your chance to step into an exciting role, elevate your leadership career, and be part of a brand that’s growing fast.

Bailey Nelson is proud to be an inclusive, diverse workplace. We welcome applicants from all backgrounds and identities.