Assistant Store Manager (Chadstone)

Pop Mart; City of Melbourne; On-site; AUD 61,000 - 75,000; Full time

Benefits offered by this job

Product incentives

Monthly bonus

Career progression

Annual POP LAND pass

Creative retail environment

Job summary

POP MART is seeking an enthusiastic Assistant Store Manager to lead a fast-paced retail team in Melbourne. This leadership role focuses on coaching, customer experience, and delivering standout commercial results ahead of our new Chadstone location.

You will drive recruitment, onboarding and training, manage rosters, support product launches, and uphold store standards in a dynamic, inclusive environment. Immediate start available for a candidate with proven leadership in retail.

Qualifications

• Experience as an Assistant Store Manager or in a similar leadership role.
• Strong focus on customer experience and team development.
• Able to coach, motivate and develop staff and drive KPIs.

Responsibilities

• Lead and develop the store team.
• Coach and support team members.
• Assist with recruitment, onboarding and training.
• Provide ongoing feedback and performance support.
• Maintain a positive, high-performing store culture.
• Support achievement of sales targets and KPIs.

Skills

Team leadership

Coaching

Customer experience

Retail operations

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.

As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

ASSISTANT STORE MANAGER — POP MART Global Pop-Culture | Leadership Opportunity

Base salary circa $68,000+, with flexibility for the right candidate based on experience.

Join the POP MART Phenomenon POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we're looking for a passionate and people-focused Assistant Store Manager to join our growing retail team. Immediate start available in our existing store, allowing plenty of time to train ahead of our brand-new location opening in Chadston in October. This is an exciting opportunity for an experienced retail leader who enjoys coaching teams, delivering exceptional customer experiences, and driving strong commercial outcomes in a fast-paced environment.

Why You'll Love Working at POP MART

• Work with products customers genuinely love — collectors, fans and families
• Weekly new releases keep every day exciting and fast-moving
• Clear career progression opportunities within a growing business
• Job security with a rapidly expanding global brand
• Monthly product incentives (post-probation)
• Monthly performance bonus
• Supportive, energetic and inclusive team culture
• Annual POP LAND (Beijing) pass
• A colourful, creative retail environment

What You’ll Do

• Lead & Develop the Team
• Coach, motivate and develop team members
• Support recruitment, onboarding and training activities
• Provide ongoing feedback and performance support
• Help build a positive and high-performing team culture
• Drive Commercial Results
• Support achievement of sales targets and KPIs
• Analyse store performance and identify opportunities for improvement
• Create a customer-focused and sales-driven environment
• Support Store Operations
• Assist with roster planning and workforce management
• Maintain inventory accuracy and store presentation standards
• Ensure policies, procedures and compliance requirements are met
• Support product launches, promotional events and peak trading periods

Who You Are

• An experienced Assistant Store Manager, Supervisor or 2IC
• Passionate about customer experience and team development
• Confident coaching and leading others
• Commercially aware and KPI focused
• Organised, adaptable and solutions focused
• Comfortable working in fast-paced retail environments

Availability Requirements

• Flexible availability across all 7 days is required.
• Typical rosters include weekends, late-night trading and public holidays.
• We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.
• While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected.
• Availability throughout peak trading periods, including November to January, is essential.

Full and permanent Australian working rights are required.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.