Assistant Store Manager - B&L - Nathan Plaza

Best-; Townsville City; On-site; AUD 55,000 - 65,000; Full time

Job summary

Best- is seeking a driven Assistant Store Manager to lead the Nathan Plaza store. You’ll drive daily operations, deliver outstanding customer experiences, manage stock flow, and supervise rostering to keep shifts running smoothly.

You’ll coach and develop the team, maintain high standards, and work in a fast-paced, results-oriented retail environment as part of our regional growth. This role rewards energy, adaptability, and a passion for serving communities, with opportunities to contribute as

Qualifications

• 2+ years’ management experience in high‑volume retail
• A strong commercial mindset with proven sales and cost control results
• A hands‑on, energetic leader who builds strong, engaged teams
• Exceptional operational capability and attention to detail
• A passion for great customer service and maintaining high standards
• Strong at managing and leading through pace, pressure, and change
• Creative flair for merchandising and retail strategies
• Thrives in a fast‑paced, results‑driven environment

Responsibilities

• Deliver consistent, high‑quality customer experiences in our stores, bringing energy, warmth, and a strong service focus everywhere you go.
• Lead with pace and clarity — keeping teams moving with urgency, managing high stock flow and customer volume, and staying focused on priorities even under pressure.
• Give simple, direct instructions and set clear expectations that keep the team aligned and accountable.
• Run daily operations efficiently with strong rostering, quick decision‑making, and processes that keep the store moving without bottlenecks.
• Maintain excellent stock and floor standards by clearing deliveries fast, keeping BOH organised, and getting product to the floor quickly and accurately.
• Coach, develop, and support teams to lift capability, confidence, and performance—building sustainable results that support our growth.
• We're a fast-paced and dynamic retail environment where no two days are the same! Our team members, known as our Besties, are at the heart of everything we do, delivering outstanding customer service and creating a welcoming shopping experience for everyone who walks through our doors.

Skills

Store leadership

Retail operations

Customer service

Team coaching

Roster management

Job description

We’re investing in leadership as our business scales. We’re creating roles to sustain growth across our expanding store network. In this role you’ll be deployed where you’ll have the biggest impact—lifting team capability, accelerating results, and shaping outstanding customer experiences across stores within this Region.

You may see several leadership ads live—that’s intentional. As we open new stores and scale, we’re building a deeper bench of on‑the‑ground leaders to support our teams and customers.

The Role

We're looking for a driven and dynamic Assistant Store Manager to lead our Nathan Plaza store! If you've got the drive, leadership skills, and a passion for shaping shopping experiences that bring our community together, this could be the role for you.

What you'll be doing

• Deliver consistent, high‑quality customer experiences in our stores, bringing energy, warmth, and a strong service focus everywhere you go.


• Lead with pace and clarity — keeping teams moving with urgency, managing high stock flow and customer volume, and staying focused on priorities even under pressure.


• Give simple, direct instructions and set clear expectations that keep the team aligned and accountable.


• Run daily operations efficiently with strong rostering, quick decision‑making, and processes that keep the store moving without bottlenecks.


• Maintain excellent stock and floor standards by clearing deliveries fast, keeping BOH organised, and getting product to the floor quickly and accurately.


• Coach, develop, and support teams to lift capability, confidence, and performance—building sustainable results that support our growth.


• We're a fast-paced and dynamic retail environment where no two days are the same! Our team members, known as our Besties, are at the heart of everything we do, delivering outstanding customer service and creating a welcoming shopping experience for everyone who walks through our doors.

What you'll bring

• 2+ years’ management experience in high‑volume retail


• A strong commercial mindset with proven sales and cost control results


• A hands‑on, energetic leader who builds strong, engaged teams


• Exceptional operational capability and attention to detail


• A passion for great customer service and maintaining high standards


• Strong at managing and leading through pace, pressure, and change


• Creative flair for merchandising and retail strategies


• Thrives in a fast‑paced, results‑driven environment


• A passion for great customer service and maintaining high standards

This role is active and hands‑on, with Besties spending most of their shift on their feet, assisting customers, restocking shelves, and keeping the store looking its best. You'll need to be adaptable, ready to switch between tasks quickly, and comfortable working in a busy, high‑energy setting.