Assistant Store Manager - Armadale

Sheet Society Pty; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Sweet Dreams Day

Wellness days off

Staff discounts on products

Resting product allowance

Team Training and Development

Team celebrations

Job summary

Sheet Society in Melbourne is seeking an Assistant Store Manager for our Armadale store to lead a passionate team and deliver a world-class in-store experience.

You will drive sales and brand standards, recruit and develop staff, manage rosters and stock, and collaborate across functions to create moments of rest and style that customers love.

Qualifications

• Minimum of 2 years experience within the retail environment, in a position where you have demonstrated leadership, autonomy and accountability.
• Passionate about sleep, interiors, design and a love for styling.
• Sound knowledge of retail operations and customer experience.
• Excellent communication skills and the capability to work closely with all departments within the business.
• A passion to help customers build meaningful moments and of course, their dream bed in our showroom.
• You are self-motivated and a team player, you love to see everyone succeed, and have fun in the process.
• Inventory management experience and the passion to look for efficiencies within retail operations.
• You have an interest in visual merchandising as a sales driver and a brand experience, and are keen to explore this area further.

Responsibilities

• Lead by example, living and breathing Sheet Society's values everyday.
• Support the Store Manager to recruit, onboard, train and develop a high-performing team.
• Assist with rostering, leave management and wage budgets to ensure effective store operations.
• Communicate business updates, policies and processes clearly, ensuring the team is informed and aligned.
• Deliver exceptional customer experiences through genuine connection, expert product knowledge and styling advice.
• Lead the team to achieve sales targets, KPIs and operational goals while acting as a passionate brand ambassador.
• Support the team performance through coaching, feedback and development, fostering a culture of continuous improvement.
• Collaborate with the wider business by sharing customer insights and product feedback to enhance the customer experience.
• Maintain exceptional store presentation standards in line with the Sheet Society brand.
• Support seasonal campaigns, new product launches and monthly merchandising updates.
• Ensure stock is replenished, inventory is accurate and the sales floor remains beautifully presented.
• Support the smooth day-to-day running of the store, including stock management, replenishment, click & collect and cycle counts.
• Work collaboratively with Warehouse, Operations and Customer Service teams to deliver a seamless customer experience.
• Ensure operational tasks are completed accurately and efficiently.

Skills

Leadership

Customer experience

Inventory management

Visual merchandising

Communication skills

Team player

Job description

Sheet Society was born in Melbourne in 2017 with a simple idea: to make space for better rest, so you can show up for what's next. We started by shaking up the bedding industry with our innovative, thoughtful design. Today, our range spans bedding, bath and wellness essentials alongside Resting, our dedicated restwear brand for the in-between.

We're one of Australia's fastest-growing retail brands, with big plans for what's next. Behind it all is a passionate, down-to-earth team obsessed with creating products and experiences you love, while doing better by people and the planet. We are proud to be B Corp Certified.

We're looking for a talented Assistant Store Manager to join our Retail team at our Armadale Store.

About You:

We're looking for someone who exudes positive energy and is genuinely passionate about providing a world-class experience.

You're a natural leader who has the ability to engage and motivate the team towards our collective goals, developing your team and leveraging their strengths. You're accountable, driven and the ultimate support crew to those around you.

You have a strong commercial acumen and know how to maximise every inch of the store to not only showcase our products in the best way possible, but leverage data to ensure best sellers are perfectly positioned to maximise sales and drive KPIs.

About the Role:

This role is full-time on a Sunday to Thursday roster. The Assistant Store Manager will work closely alongside our Store Manager to deliver a phenomenal in-store retail experience for our customers.

This isn’t a typical retail role, but instead an opportunity to bring Sheet Society to life and help shape how we approach retail in the real world. Our stores are purpose built to deliver both a functional shopping experience for our customers and an immersive space that feels just like home. We pride ourselves on delivering a customer experience like no other.

We prioritise connection with our customer and you will too, you will be a style advisor who can be adaptable, a pro at working with customers to create their perfect bed and show creativity, confidence, and exceptional communication skills.

Key Responsibilities:

Leadership & Management Support

• Lead by example, living and breathing Sheet Society's values everyday.
• Support the Store Manager to recruit, onboard, train and develop a high-performing team.
• Assist with rostering, leave management and wage budgets to ensure effective store operations.
• Communicate business updates, policies and processes clearly, ensuring the team is informed and aligned.

Style, Selling & Service

• Deliver exceptional customer experiences through genuine connection, expert product knowledge and styling advice.
• Lead the team to achieve sales targets, KPIs and operational goals while acting as a passionate brand ambassador.
• Support the team performance through coaching, feedback and development, fostering a culture of continuous improvement.
• Collaborate with the wider business by sharing customer insights and product feedback to enhance the customer experience.
• Maintain exceptional store presentation standards in line with the Sheet Society brand.
• Support seasonal campaigns, new product launches and monthly merchandising updates.
• Ensure stock is replenished, inventory is accurate and the sales floor remains beautifully presented.

Operations

• Support the smooth day-to-day running of the store, including stock management, replenishment, click & collect and cycle counts.
• Work collaboratively with Warehouse, Operations and Customer Service teams to deliver a seamless customer experience.
• Ensure operational tasks are completed accurately and efficiently.

Skills & Attributes required for this role:

• Minimum of 2 years experience within the retail environment, in a position where you have demonstrated leadership, autonomy and accountability.
• Passionate about sleep, interiors, design and a love for styling.
• Sound knowledge of retail operations and customer experience.
• Excellent communication skills and the capability to work closely with all departments within the business.
• A passion to help customers build meaningful moments and of course, their dream bed in our showroom.
• You are self-motivated and a team player, you love to see everyone succeed, and have fun in the process.
• Inventory management experience and the passion to look for efficiencies within retail operations.
• You have an interest in visual merchandising as a sales driver and a brand experience, and are keen to explore this area further.

Why You'll Love It Here:

At Sheet Society, it's more than a workplace, it's a community. With that in mind, we're committed to making sure our employees are as happy in the workplace as our customers are in bed. Which is why our perks include:

• Sweet Dreams Day - a day off on your birthday
• Two paid wellness days off per year
• Generous staff discounts on Sheet Society, Resting and Sleep Well products
• Quarterly Resting product allowance
• Quarterly Team Training and Development Meetings
• Team celebrations, rewards and recognition

Our Values in Action:

Good Humans: We're Good Humans, and we do our best to do good in business too. We bring our best selves to work, for our customer, team, and the world around us.

Driven Dreamers: We always innovate, and that goes beyond the bed