Assistant Store Manager

Swatch; Waverley Council; On-site; AUD 60,000 - 75,000; Full time

Job summary

Swatch is seeking an Assistant Store Manager to lead the Bondi store with energy and passion for the brand. You will coach a team, drive service, and ensure standout customer experiences that reflect Swatch's creativity. You’ll work closely with the Store Manager to meet sales goals and uphold brand standards.

You will role model exceptional service, product knowledge and leadership, helping the team reach their potential while maintaining store operations and visual merchandising standards.

Qualifications

• Previous experience in an Assistant Store Manager, Supervisor or retail leadership role.
• Strong sales skills with the ability to motivate and inspire others to achieve targets.
• Excellent verbal and written communication skills.
• Strong coaching and people development skills.
• Computer literacy including Word, Excel and PowerPoint.

Responsibilities

• Champion a customer-first culture and deliver an unforgettable experience.
• Lead by example, inspiring your team through exceptional service and product knowledge.
• Support the Store Manager to lead and motivate the team to achieve and exceed sales targets and KPIs.
• Regularly coach team members, identify opportunities and unlock their potential.
• Monitor selling skills and provide feedback to improve performance.
• Build meaningful customer relationships and confidently handle escalated concerns.
• Support recruitment, interviews, onboarding and training of new team members.
• Analyse sales and KPI results to identify opportunities for improvement.
• Help maintain exceptional visual merchandising standards that bring Swatch to life.
• Support day-to-day store operations and ensure the store runs smoothly.
• Assist with reporting, administration and compliance requirements.
• Maintain accurate inventory management and stocktake processes.

Skills

Sales leadership

Customer service

Coaching

Communication

Organization

Education

MS Word

MS Excel

PowerPoint

Job description

Lead The Store Everyone's Talking About…

What do global product launches, overnight queues around city blocks, iconic collaborations and bold Swiss design have in common?

Swatch.

Since 1983, Swatch has challenged convention, celebrated creativity and turned watchmaking into a cultural phenomenon. From the worldwide success of the MoonSwatch to headline grabbing collaborations that captivate collectors, watch enthusiasts and the style conscious alike, Swatch continues to create excitement, spark conversations and inspire self-expression around the world.

We’re looking for an exceptional Assistant Store Manager to lead our Bondi Store, to bring the energy, passion and excitement of the Swatch brand to life, every minute

The Opportunity

This is more than a retail role. It’s an opportunity to be a leader, coach and brand ambassador for one of the most exciting brands in Australia.

As an Assistant Store Manager, you’ll play a key role in driving the success of your store. Working closely with the Store Manager, you’ll lead from the front, inspire your team and help create unforgettable customer experiences that reflect the creativity, energy and individuality of the Swatch brand. You’ll be a role model for exceptional service, product knowledge and sales performance, helping your team reach their potential while ensuring the store operates at its very best.

How You’ll Make An Impact

• Champion a customer-first culture and deliver an unforgettable experience
• Lead by example, inspiring your team through exceptional service and product knowledge
• Support the Store Manager to lead and motivate the team to achieve and exceed sales targets and KPIs
• Regularly coach team members, identify opportunities and unlock their potential
• Monitor selling skills and provide feedback to improve performance
• Build meaningful customer relationships and confidently handle escalated concerns
• Support recruitment, interviews, onboarding and training of new team members
• Analyse sales and KPI results to identify opportunities for improvement
• Help maintain exceptional visual merchandising standards that bring Swatch to life
• Support day-to-day store operations and ensure the store runs smoothly
• Assist with reporting, administration and compliance requirements
• Maintain accurate inventory management and stocktake processes
• Uphold company policies, procedures and Swatch brand standards

What You'll Bring

• Previous experience in an Assistant Store Manager, Supervisor or retail leadership role
• Strong sales skills with the ability to motivate and inspire others to achieve targets
• A genuine passion for delivering exceptional customer experiences
• Strong coaching and people development skills
• Excellent verbal and written communication skills
• Strong organisation, time management and problem-solving skills
• Computer literacy, including Word, Excel and PowerPoint
• Enthusiasm, self-motivation and confidence to lead by example

You'll Stand Out If You Have

• Experience in watches, jewellery, fashion, lifestyle or premium retail
• A passion for design, innovation and customer experience
• The ability to create excitement, energy and engagement within your team
• A natural ability to step up, take ownership and support your Store Manager
• A genuine connection with the Swatch brand and its bold, creative spirit

Job Location:

Westfield Bondi Junction, Shop No. 4009, 500 Oxford St, 2022 Sydney, Australia (New South Wales)

Company Address:

The Swatch Group (Australia) PTY. LTD. 40 River Boulevard Level 3 Richmond, Victoria 3121 Australia