Assistant Store Manager

Luxottica Retail Australia Pty Ltd; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Job summary

OPSM, part of Luxottica, is seeking an Assistant Store Manager to lead the Robina team. No optical experience is required – world-class training will support you to deliver exceptional customer experiences while you guide your team.

Join us to work with luxury brands like Chanel, Ray-Ban, Prada, Gucci and Tiffany & Co, plus cutting-edge smart eyewear. We offer a clear career path, a monthly bonus scheme and generous staff discounts.

Qualifications

• Previous supervisory/leadership experience in a retail environment.
• Proven experience meeting and exceeding sales targets/KPIs.
• Exceptional time management and organisational skills.
• Confidence to provide and receive improvement feedback with your team.
• Ability to provide an exceptional customer experience.

Responsibilities

• Support, coach, and motivate your team to meet and exceed store targets.
• Cultivate a culture of continuous improvement through coaching and training.
• Act as Store Manager when required, including opening and closing of the store.
• Deliver memorable customer service and exceptional product knowledge.
• Implement brand visual merchandising strategies and promotional changes.
• Create a safe working environment for your team and customers.

Skills

Leadership experience

Sales targets / KPIs

Time management

Organisational skills

Customer experience

Job description

See yourself at OPSM - become part of our family and help us make a real change in people's lives!

We are currently looking for an Assistant Store Manager to lead our Robina team.

No optical experience is required – we provide world class training to ensure you feel supported and confident providing our customers with an exceptional experience.

At OPSM, we are passionate about opening eyes to the unseen. As a leading eye care and eyewear retailer, we have been looking after the eyes of Australians and New Zealanders for over 80 years.

Join us in guiding our customers through the exciting process of styling and personalising high-fashion frames, working with luxury brands such as CHANEL, Ray-Ban, PRADA, Gucci, Tiffany & Co, and more – including cutting-edge wearable technology such as Ray-Ban and Oakley Meta smart eyewear and Nuance Audio glasses.

You will also be joining Australia’s Retail Employer of the Year 2025 recognising the best of our industry and a testament to our incredible culture and development opportunities.

Why us?

Uncapped, monthly bonus scheme!

Hands-on exposure to innovative smart eyewear technology, including Ray-Ban Meta and Oakley Meta, and Nuance Audio glasses.

Generous yearly $1,500 product allowanceand Family & Friends discounts of up to 50% off to splurge across all our brands – Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank

Up to 50% off Oakley eyewear and apparel throughout the year.

Local and global volunteering opportunities through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador.

A world of personal and professional learning through Leonardo, our online platform, with opportunity for Retail certifications to strengthen your knowledge and capability.

Clear career pathways for your role, with national and global progression opportunities

Your responsibilities

Support, coach, and motivate your team to meet and exceed store targets.

Cultivate a culture of continuous improvement through coaching and training.

Act as Store Manager when required, including opening, and closing of the store.

Deliver memorable customer service and exceptional product knowledge.

Implement brand visual merchandising strategies and promotional changes.

Create a safe working environment for your team and customers.

About you

Previous supervisory/leadership experience, ideally in a retail environment

Proven experience meeting and exceeding sales targets/KPIs

Exceptional time management and organisational skills

Confidence to provide and improvement feedback to your team.

Ability to provide an exceptional customer experience.

Who We Are

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costaand more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

We're an Italian company, with our global head office based in Milan.

With over 7,000 retail stores and 70,000 employees spread across more than 130 countries, Luxottica is a clear market leader in the eyewear and eyecare market.

We manufacture, market and distribute a collection of luxury frames and sunglasses. Our house brands (the ones we own) include Ray-Ban, Oakley, Persol, Vogue, Arnette and our licensed product brands include Tiffany & Co., Prada, Dolce & Gabbana, Coach and Chanel.

Across Australia & New Zealand, we have over 800 retail stores and 5,000 employees across our 2 leading Optical brands – OPSM and Laubman & Pank plus our global Icon – Sunglass Hut

Source: this is an extract from the company's own website