Assistant Restaurant Manager- Highpoint

The Pancake Parlour; Victoria; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free food and beverages

Supportive team environment

Flexible training locations across PAN

One weekend shift per week

Job summary

The Pancake Parlour is seeking an enthusiastic Assistant Restaurant Manager for our Highpoint location in Victoria. The role supports the Restaurant Manager in leading a busy team and ensuring smooth daily operations.

You will be involved in team development, rostering, training, budgeting, marketing, and maintaining food safety standards. Travel to training at other Pancake Parlour locations may be required.

Qualifications

• Experience in hospitality with assistant management or supervisory experience preferred.
• Strong people management and mentoring abilities.
• Proven customer service focus and ability to handle a fast-paced environment.

Responsibilities

• Lead and motivate the team to deliver excellent customer service and a positive atmosphere.
• Assist with day-to-day restaurant operations including rostering and supplier coordination.
• Ensure high standards of food safety and health compliance.
• Train new team members and support staff development and performance.
• Assist with budgeting, stock control, and sales tracking.
• Contribute to local marketing and promotions to drive sales.
• Maintain compliance with safety, health, and hygiene standards.

Skills

Leadership

Hospitality experience

Customer service orientation

Team development

Operations support

Job description

Are you a natural leader with a passion for customer service and creating a fun, fast-paced work environment?

We're looking for an enthusiastic Assistant Restaurant Manager to help lead our Highpoint restaurant!

In this hands-on role, you’ll play a key part in supporting the Restaurant Manager to run one of our busiest locations.

As an Assistant Restaurant Manager, you'll be involved in everything from team development and training to managing day-to-day operations. You’ll learn the ins and outs of running a successful restaurant and get the support and guidance you need to grow your career. Whether it's rostering, budgeting, marketing, or keeping things running smoothly, you'll be at the heart of it all.

What You’ll Be Doing:

• Leading the Team: Help motivate and inspire the team to deliver excellent customer service while fostering a positive, fun atmosphere.
• Supporting Operations: Assist with day-to-day restaurant operations, including rostering, ordering supplies, and ensuring the restaurant meets food safety and health standards.
• Customer Service: Make sure every customer has a memorable dining experience, focusing on delivering excellent service and managing guest relations.
• Training & Development: Train new team members and encourage the growth of existing staff, supporting their development and performance.
• Managing Budgets: Assist with financial management, including stock control, budgeting, and sales tracking.
• Marketing & Promotions: Contribute to local marketing and promotions, helping drive sales and attract new customers.
• Compliance: Ensure all safety, health, and food hygiene standards are maintained to the highest level.

What We’re Looking For:

• Previous Experience: Experience in hospitality, with previous assistant management or supervisory experience preferred.
• Passion for People: A natural people person who enjoys developing and mentoring a team.
• Customer-Focused: You put the customer at the heart of everything you do and love creating great experiences for them.
• Hands-On Leadership: Not afraid to roll up your sleeves and pitch in wherever necessary, from helping with service to ensuring operations run smoothly.
• Organized & Efficient: Strong organizational skills and the ability to multitask in a busy environment.
• A Growth Mindset: A desire to develop your management skills and progress within a growing company.

Flexibility during training
To give you the best possible start, some of your training may take place at another Pancake Parlour location, working alongside experienced leaders across our restaurants. You’ll need to be flexible and able to travel to different locations during your training period.

What’s In It For You:

Training & Development: Industry-leading training and a structured induction program delivered by our Senior Leaders.

Ready to hit the ground running?
You’ll join us on a full Assistant Restaurant Manager salary from day one – no reduced training salary. We’re looking for someone with the experience and confidence to step into the role, while we support you in learning The Pancake Parlour way.

Career Progression: Opportunity to grow into a Restaurant Manager role, with ongoing development to support your career path.

Lovely! Perks: Enjoy free food and beverages, as well as a fun and supportive team environment.

Work-Life Balance: Enjoy a schedule that supports your lifestyle, including only one weekend shift per week.

Restaurants & Cafes (Full Service) 101-1,000 employees

When you walk into The Pancake Parlour, you’re not just walking into a restaurant, you’re walking into a place that feels like home. With cozy, retro decor and a warm, welcoming vibe, it’s the perfect spot to just - be.

The Pancake Parlour has been a Melbourne icon since 1965, serving the kind of food that reminds you of home. Made with love & with the freshest, locally sourced ingredients. No shortcuts here, not even a microwave in sight! Just good, honest cooking… and plenty of pancakes.