Assistant Operations Manager — Onsite Events Leader

Encore Global; Victoria; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Great Place To Work certification

Diversity & Inclusion programs

Wellness initiatives

Career progression opportunities

Sustainability initiatives

Salary packaging options

Job summary

Encore Global is seeking an Assistant Operations Manager to oversee and lead day-to-day event execution at the venue, ensuring delivery of exceptional client experiences through effective leadership of the technical team.

The role focuses on coordinating operations, maintaining service standards, and providing coaching and development to the technical team, while fostering clear communication across operations, sales and crew.

Qualifications

• Previous experience in a similar role.
• Background in Production (highly desirable).
• Proven experience working with multiple stakeholders.
• Excellent oral and written communication skills.
• Highly developed customer service skills.
• Time management skills; the ability to manage multiple and competing deadlines.
• Excellent decision making skills.

Responsibilities

• Overseeing the day to day operational execution of events by leading the technical team onsite to deliver exceptional events and work with our venue partner.
• Maintaining event standards and performance of the onsite technical team.
• Assisting the operations manager in effective resource planning to ensure business demands are met and our technical team are supported.
• Help nourish and identify growth opportunities for our technical team by leading them to success.
• Help foster good communication between operations and sales team through to the technical team.
• Assist the operations manager by attending weekly resource and equipment planning meetings to ensure the technical team are supported.
• Ensure effective communication is maintained between crew, operations and venue partners.
• Complete the daily paperwork for the technical team and oversee show folders from the sales team to ensure technical team have the right flow of information.
• Complete weekly roster checks and work with the onsite workforce coordinator to ensure technical team are being appropriately resourced, trained and developed and meet client and business needs

Skills

Previous experience in a similar role

Production background

Stakeholder management

Oral and written communication

Customer service skills

Time management

Decision making

Job description

Encore Global is seeking an Assistant Operations Manager to oversee and lead day-to-day event execution at the venue, ensuring delivery of exceptional client experiences through effective leadership of the technical team.

The role focuses on coordinating operations, maintaining service standards, and providing coaching and development to the technical team, while fostering clear communication across operations, sales and crew.