Assistant Managers

Story Bridge Hotel; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

Story Bridge Hotel in Kangaroo Point, Brisbane is seeking enthusiastic and experienced Assistant Managers to join our management team on a full-time basis. You will support the General Manager in overseeing day-to-day operations across both front-of-house and back-of-house, ensuring high standards of service, hospitality and profitability.

The role requires supervisory experience in hospitality, strong leadership, superb customer service skills and proficiency with POS systems.

Qualifications

• Experience supervising in hospitality, hotels, bars, restaurants, or similar fast-paced environments.
• Strong leadership and ability to develop and motivate diverse teams.
• Excellent customer service orientation with diplomacy in difficult situations.
• Solid understanding of hospitality operations, including F&B, accommodation, and events.
• Experience with budgeting, cost control, and revenue management.
• RSA and Food Safety certifications or willingness to obtain them.

Responsibilities

• Oversee daily operations of the hotel, including front-of-house and back-of-house functions.
• Manage staff scheduling, performance and development to ensure service standards.
• Monitor costs, inventory and stock levels to optimise profitability.
• Ensure compliance with health, safety, licensing and hospitality regulations.
• Handle guest inquiries and complaints professionally to maintain satisfaction.
• Support the General Manager with budgeting and reporting.
• Coordinate with departments to ensure seamless operations across accommodation, F&B, and events.
• Assist in training and mentoring junior staff; contribute to marketing and revenue initiatives.

Skills

Leadership

Customer service

Staff development

Communication

Education

Hospitality qualification

Tools

POS software

Job description

Story Bridge Hotel is seeking enthusiastic and experienced Assistant Managers to join our management team on a full-time basis. Located in the vibrant Kangaroo Point precinct of Brisbane, this is an exciting opportunity to help lead a dynamic hospitality venue and contribute to delivering exceptional experiences for our guests and staff. As Assistant Manager, you will support the General Manager in overseeing day-to-day operations, ensuring our high standards of service, hospitality, and profitability are consistently maintained across all areas of the hotel.

Key responsibilities

Oversee daily operations of the hotel, including front-of-house and back-of-house functions

Manage and supervise staff scheduling, performance and development to ensure excellent customer service standards

Monitor and control costs, inventory and stock levels to optimise profitability

Ensure compliance with health, safety, licensing and hospitality industry regulations

Handle guest inquiries and complaints professionally, resolving issues to maintain guest satisfaction

Support the General Manager with strategic planning, budgeting and reporting

Maintain venue cleanliness, maintenance standards and health and safety protocols

Coordinate with various departments to ensure seamless operations across accommodation, food and beverage, and events

Assist in training and mentoring junior staff members

Contribute to marketing initiatives and revenue-generating activities

What we're looking for

Proven experience in a supervisory or management role within hospitality, hotels, bars, restaurants or a similar fast-paced environment

Strong leadership skills with the ability to motivate, manage and develop diverse teams

Excellent customer service orientation and proven ability to handle difficult situations with professionalism and diplomacy

Solid understanding of hospitality operations, including food and beverage service, accommodation management and event coordination

Proficiency in hospitality management systems and point-of-sale (POS) software

Strong financial acumen, with experience in budgeting, cost control and revenue management

Excellent communication and interpersonal skills

Ability to work flexible hours, including evenings, weekends and public holidays as required

Current RSA (Responsible Service of Alcohol) and Food Safety certification, or willingness to obtain these qualifications

Problem-solving ability and a proactive, can-do attitude

Relevant hospitality qualifications or certifications are desirable but not essential if you have substantial practical experience

About us

Story Bridge Hotel is a premier hospitality destination located in Kangaroo Point, Brisbane, offering a unique blend of accommodation, dining, and entertainment. We pride ourselves on creating memorable experiences for our guests through exceptional service, quality offerings, and a welcoming atmosphere. Our team is dedicated to maintaining the highest standards of hospitality whilst fostering a positive and inclusive workplace culture. We are committed to continuous improvement and providing opportunities for our staff to grow and develop their careers.

What we offer

At Story Bridge Hotel, we value our team members and offer a competitive remuneration package. We provide opportunities for career development and advancement within our expanding hospitality group. Our workplace culture emphasises teamwork, respect and collaboration. We offer the chance to work in a dynamic, fast-paced environment with a diverse clientele, alongside a supportive management team committed to your professional growth. We encourage a healthy work-life balance and recognise the hard work and dedication of our staff through various recognition and reward initiatives.