Pool Club Lead - Elevate Guest Experience & Service

Andaz Gold Coast; Gold Coast City; On-site; AUD 65,000 - 80,000; Full time

Job summary

Andaz Gold Coast is seeking an Assistant Manager for Pool Club, a vibrant day-to-night destination where poolside moments meet thoughtful service and hospitality.

You’ll lead on the floor, ensuring seamless service from coffee to cocktails, coach colleagues, and maintain high standards across service, presentation and safety. Collaborate with culinary, beverage and hotel teams to create a memorable guest journey.

Qualifications

• Experience in an Assistant Manager, Supervisor or senior hospitality role.
• Experience in a high-volume restaurant, bar, beach club, pool club or lifestyle venue.
• Strong understanding of food, beverage and guest experience.
• Confident leadership skills and a genuine interest in developing colleagues.
• Excellent communication, organisation and problem-solving abilities; hands-on approach and flexibility to be present where the team needs you.
• Availability to work a flexible roster, including days, evenings, weekends and public holidays.
• Responsible Service of Alcohol certification, or the ability to obtain it.
• Must already have current and ongoing working rights for Australia.

Responsibilities

• Support the Pool Club Manager with the daily operation of the venue
• Lead service across poolside, dining and bar areas with confidence and warmth
• Coach, guide and inspire colleagues to deliver engaging, personalised service
• Set the pace during busy periods while keeping the atmosphere relaxed and enjoyable
• Build genuine guest connections and anticipate needs throughout the experience
• Assist with rosters, briefings, training, performance feedback and colleague development
• Maintain high standards across service, presentation, cleanliness and poolside safety
• Support stock control, cash handling, ordering and cost management
• Respond to guest feedback and service challenges with calm, considered solutions
• Help bring seasonal activations, events and creative Pool Club moments to life
• Work closely with culinary, beverage and hotel teams to create a seamless guest journey

Skills

Leadership

Hospitality experience

Communication

Problem-solving

Staff coaching

Job description

Andaz Gold Coast is seeking an Assistant Manager for Pool Club, a vibrant day-to-night destination where poolside moments meet thoughtful service and hospitality.

You’ll lead on the floor, ensuring seamless service from coffee to cocktails, coach colleagues, and maintain high standards across service, presentation and safety. Collaborate with culinary, beverage and hotel teams to create a memorable guest journey.