Assistant Manager - Pelican Waters Hotel

ALH Recruitment; Sunshine Coast Regional; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

ALH Hotels discount card

Discounts at Woolworths supermarkets &

Endeavour Wellbeing support (EAP)

Career growth within ALH Hotels and EN

Job summary

Pelican Waters Hotel is seeking an Assistant Manager to lead on-floor operations across our busy dining, sports bar, gaming lounge, and event spaces on the Sunshine Coast.

You will drive guest service standards, manage shifts, and mentor a diverse team while maintaining the venue’s warm, authentic hospitality and presentation. Prior supervisory experience in hospitality is preferred.

Qualifications

• RSA/RSG, RMLV and Approved Managers Licence are required.
• Experience supervising teams in hospitality is preferred.
• Ability to perform physical tasks with safe practice.
• Hands-on leadership in a high-volume venue.

Responsibilities

• Oversee daily floor operations across multiple outlets.
• Lead, motivate and develop front-of-house teams.
• Maintain service standards and venue presentation.
• Coordinate with departments to ensure smooth shift flow.
• Respond to issues promptly to avoid service disruptions.

Skills

Customer focus

Leadership

People skills

Operations management

Job description

Assistant Manager - Pelican Waters Hotel

Assistant Manager | Pelican Waters Hotel

Are you a hospitality professional ready to run the floor at one of Caloundra’s most scenic, high-volume venues? The Pelican Waters Hotel is looking for a driven, customer-focused Assistant Manager who thrives in a fast-paced environment, loves classic coastal pub culture, and knows how to keep a multi-department venue firing on all cylinders!

"The Pelican" is a buzzing local centerpiece. Whether you’re steering a busy dining service out on the water-view deck, orchestrating high-energy trade in the sports bar during live games, or managing shift flow across our gaming lounge and event spaces, this role demands a leader with sharp operational instincts who loves being right in the heart of the action. We need someone who can maintain gold-standard venue presentation, keep service standards tight, and deliver warm, authentic hospitality to our loyal regulars and Sunshine Coast visitors.

A day in the life of an Assistant Manager:

• Get to know the locals so well they think you’re part of the crew
• Support the Publican to keep the pub running smoothly, safely, and with a great vibe
• Learn the ropes of being a Publican while leading a team of absolute hospo legends
• Handle hiccups before they turn into headaches
• Bring the energy, the service, and the smiles every single shift

Inherent requirements:

This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You’ve been around the bar, bistro, or gaming room block, and maybe already done some supervising
• You’ve learned from great managers and now you’re ready to step up
• You’ve got the confidence, pride, and people skills to be the face of the pub when the boss is away
• You’ve got a current RSA/RSG, RMLV and Approved Managers Licence as per state requirements

If you’re keen to learn, lead, and laugh while making this pub the best spot in town – we’d love to hear from you.

The benefits are good too!

• Grow your career within ALH Hotels and the wider Endeavour Group network.
• An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands.
• Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W.
• Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

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