Assistant Manager - Indooroopilly

Foot Locker, Inc.; City of Brisbane; On-site; AUD 50,000 - 70,000; Full time

Job summary

Foot Locker, Inc. in Brisbane is seeking a capable team leader to guide store operations and coach staff to deliver a premier in-store Customer Experience.

In this role you will drive sales, manage visual merchandising, and ensure product knowledge across athletic lines, while fostering a positive and inclusive work environment.

Qualified applicants will have at least 1 year in a customer-facing sales setting, strong ethics, and flexibility to work nights, weekends, and holidays.

Qualifications

• Leadership experience in a customer-facing sales setting.
• Confidently engage customers to deliver an elevated experience.
• Motivated by helping customers and sporting products.
• Adaptable in a fast-changing omni-channel retail environment.
• Proactive with little supervision.
• Strong cognitive and mathematical skills for analysis.
• Upholds high ethics, integrity and trust.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Coaching and motivating team to drive sales and customer service.
• Ensure high customer satisfaction with product knowledge and teamwork.
• Meet sales, customer experience, merchandising, and operational goals.
• Act as a liaison between customers, sales staff and store leadership.
• Learn and share product knowledge and trends to meet customer needs.
• Stay informed on current or upcoming products and trends.
• Foster a positive and inclusive work environment.

Skills

Leadership

Customer service

Sales

Integrity

Adaptability

Problem Solving

Financial analysis

Availability

Job description

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays