Assistant Manager - Hobart

Footlocker; Hobart; On-site; AUD 65,000 - 85,000; Full time

Job summary

Footlocker in Hobart, TAS, is seeking a dynamic Store Manager to lead daily store operations and coach a team to deliver a best-in-class Customer Experience.

You will drive sales, manage visual merchandising, training, and asset protection, stepping into managerial duties in the absence of the Store Manager and reporting to store leadership. You will mentor staff, ensure high standards of product knowledge, and foster an inclusive, ethical workplace while achieving profit goals.

Qualifications

• Leadership experience in a customer-facing sales setting.
• Ability to engage customers and deliver elevated in-store experiences.
• Motivated to achieve results because of enthusiasm for athletic products.
• Adaptable to changing omni-channel retail environment.
• Initiates completion of tasks with minimal supervision.
• Strong cognitive and financial analysis skills.
• High level of ethics, values, integrity and trust.
• Flexible availability – nights, weekends and holidays.

Responsibilities

• Coaching and motivating your team to drive sales and deliver exceptional customer service.
• Ensuring high levels of customer satisfaction with product knowledge and teamwork.
• Delivering sales, customer experience, merchandising, visual, and operational expectations.
• Act as a partner between customers, sales associates and store leadership.
• Learn and share product knowledge and trends to fit customer needs.
• Maintain awareness of product knowledge and upcoming trends.
• Contribute to a positive, inclusive work environment.

Skills

Leadership

Customer engagement

Sales driven

Ops management

Visual merchandising

Ethics and integrity

Flexibility

Job description

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays