Assistant Manager - Coutts Commercial Hotel

Endeavour Group; Ayr; Hybrid; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Career progression

Discount card

Woolworths/Endeavour discounts

Wellbeing support

Job summary

Endeavour Group is seeking an Assistant Manager for Coutts Commercial Hotel in Ayr, QLD. Lead a multi-department venue, supervise service teams across bar, bistro and gaming areas, and uphold exceptional hospitality standards on every shift.

You’ll need hands-on leadership, strong guest focus, and current RSA/RSG, RMLV and Approved Managers Licence as per state rules. This role involves lifting and manual handling during daily operations.

Qualifications

• Experience supervising in a pub, bistro, or gaming room.
• Must hold RSA/RSG, RMLV and Approved Managers Licence as per state requirements.

Responsibilities

• Lead front-of-house and back-of-house teams to deliver high-energy service across multiple venues.
• Maintain gold-standard presentation and guest relations during busy service periods.
• Handle hiccups and operational issues quickly to protect guest experience.
• Collaborate with the Publican to ensure smooth daily operations, safety, and great vibes.

Skills

Leadership

Customer service

Team supervision

Job description

Assistant Manager | Coutts Commercial Hotel

Are you a hospitality professional ready to run the floor at one of Ayr’s most vibrant regional pubs? The Coutts Commercial Hotel is looking for a driven, customer-focused Assistant Manager who loves classic country hospitality, thrives in a fast-paced environment, and knows how to keep a multi-department venue firing on all cylinders!

"The Coutts" is a buzzing community hub. Whether you’re steering a busy lunch or dinner service in the bistro, orchestrating a high-tempo weekend trade in the sports bar, or managing operations across our gaming floor and public spaces, this role demands a leader with sharp operational instincts who loves being right in the heart of the action. We need someone who can maintain gold-standard presentation, build strong relationships with our loyal regulars, and deliver warm, authentic hospitality on every shift.

A day in the life of an Assistant Manager:

• Get to know the locals so well they think you’re part of the crew
• Support the Publican to keep the pub running smoothly, safely, and with a great vibe
• Learn the ropes of being a Publican while leading a team of absolute hospo legends
• Handle hiccups before they turn into headaches
• Bring the energy, the service, and the smiles every single shift

Inherent requirements:

• This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You’ve been around the bar, bistro, or gaming room block, and maybe already done some supervising
• You’ve learned from great managers and now you’re ready to step up
• You’ve got the confidence, pride, and people skills to be the face of the pub when the boss is away
• You’ve got a current RSA/RSG, RMLV and Approved Managers Licence as per state requirements

If you’re keen to learn, lead, and laugh while making this pub the best spot in town – we’d love to hear from you.

The benefits are good too!

• Grow your career within ALH Hotels and the wider Endeavour Group network.
• An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands.
• Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W.
• Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup