Assistant Manager

REXEL; Roma; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

SkillUp platform

Global mobility

Paid parental leave

Diversity & inclusion

KUDO$ rewards

Birthday leave

Wellbeing support

Job summary

Rexel Australia is seeking an Assistant Manager for the Roma branch. This hands-on leadership role balances branch operations, customer service, sales and stock management to support our local trade customers and retail partners.

You will report to the Branch Manager, lead a small team, drive daily performance, coach staff, process orders, and ensure safe, efficient operations while delivering outstanding service in a fast-paced regional environment.

Qualifications

• Leadership experience and a proactive approach to guiding a small team.
• Strong customer service focus with the ability to build trusted relationships with trade and retail customers.
• Willingness to balance leadership duties with hands-on operations.

Responsibilities

• Support day-to-day operation of the Roma branch.
• Provide outstanding customer service to trade and retail customers.
• Build relationships with local customers and suppliers.
• Coach, support and lead branch team members.
• Process sales, quotations, orders and enquiries accurately.
• Support stock control, receipting, replenishment and general warehouse duties.
• Complete deliveries and ensure safe, efficient branch operations.
• Promote safety culture and high housekeeping.

Skills

Leadership experience

Customer service

Communication skills

Independent work

Team leadership

Tools

Forklift licence

Job description

• Experience Level (for career site): Experienced Professional
• Contract Type: Permanent
• Job Family: Sales

Company Description

Rexel Electrical Supplies, a part of Rexel Australia is a worldwide expert in distributing electric and energy-efficient products and services. We provide smart electrical solutions in over 1,900 branches across 21 countries worldwide that improve the comfort, safety and security of our customers’ homes, businesses, and industries.

Job Description

Build your leadership career with a global electrical wholesaler, while making a real impact in a regional community.

Rexel Australia is a leading electrical wholesaler, supporting electricians, contractors and businesses with the products, service and expertise they need to keep moving.

We are looking for a hands-on Assistant Manager to join our Roma branch. This is an opportunity for someone who enjoys variety, thrives in a close-knit team and is ready to take the next step in their career.

In a smaller regional branch, you won’t be limited to one part of the business. You’ll gain broad exposure across customer service, sales, operations, inventory, branch performance and team leadership — building valuable experience for future leadership opportunities within Rexel.

A bit about your role

Reporting to the Branch Manager, you will support the day-to-day running of the Roma branch and help deliver a consistently high level of service to our customers.

This is a hands-on role suited to someone comfortable balancing leadership responsibilities with operational work. You will be involved in everything from supporting customers at the counter and over the phone, to warehouse operations, deliveries, stock management and assisting to drive branch sales and performance.

• Support the Branch Manager in the day-to-day operation of the branch
• Provide outstanding customer service to trade and retail customers
• Build and maintain strong relationships with local customers and suppliers
• Assist with coaching, supporting and leading branch team members
• Process sales, quotations, orders and enquiries accurately and efficiently
• Support stock control, receipting, replenishment and general warehouse duties
• Complete deliveries as required and ensure safe, efficient branch operations
• Promote a positive safety culture and maintain high housekeeping standards
• Help identify opportunities to grow sales and improve the customer experience

Qualifications

You may already be working in electrical wholesale, trade supply, retail, hardware, industrial distribution or a similar customer-facing environment. Most importantly, you will bring a practical, proactive approach and a willingness to get involved wherever needed.

To be successful, you will ideally have:

• Previous experience in a customer service, sales, warehouse or trade-facing environment
• Leadership experience, or a strong desire to step into a leadership role
• A genuine focus on delivering excellent customer service
• Strong communication skills and the ability to build trusted relationships
• Confidence working in a fast-paced, hands-on environment
• The ability to work independently while contributing positively to a small team
• A forklift licence, or the willingness to obtain one
• Electrical wholesale experience would be highly regarded, but we welcome applicants with transferable experience and the right attitude.

Additional Information

Why join Rexel

• Genuine career opportunities
• Access to SkillUp learning platform
• Global business
• Committed to a making a sustainable future possible
• We are passionate about being a genuinely diverse and inclusive business.
• Paid parental leave
• We are proud of our“Women in Rexel”program.
• Chance of global mobilityif desired, with more than 1,900 branches across 21 countries.
• We have a‘top of the range’ rewards and discountsplatform called KUDO$
• Wellbeing support program andbirthday leave!

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