Internal Sales / Storeperson

Rexel; Strathpine; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career opportunities

SkillUp learning platform

Global business

Job summary

Rexel Australia in Strathpine seeks an enthusiastic customer-focused Sales/Branch Support professional to assist customers in-store, by phone and via email, while aiding daily branch operations. You will engage with electrical trades and commercial customers, build relationships, and help with quotes, orders and stock management.

The role emphasises teamwork across sales and warehouse functions, with opportunities to develop product knowledge and progress in a dynamic electrical wholesale

Qualifications

• Previous experience in customer service, internal sales, retail, warehousing or storeperson roles.
• Experience in electrical wholesale, hardware, building supplies or related industry is advantageous.

Responsibilities

• Provide friendly and knowledgeable customer service to a wide range of electrical trades and commercial customers.
• Assist customers in the showroom, over the phone and via email.
• Respond to customer enquiries, prepare quotes and process sales orders.
• Build strong customer relationships and identify opportunities to recommend suitable products and solutions.
• Support the sales team with product availability, pricing, order updates and follow-up.
• Process and dispatch customer orders accurately and efficiently.
• Receive, check and book in incoming stock and purchase orders.
• Pick and pack customer orders.
• Load and unload deliveries safely.
• Maintain accurate inventory records and support stocktakes.

Skills

Customer service

Sales

Showroom assistance

Stock management

Job description

• Experience Level (for career site): Experienced Professional
• Contract Type: Permanent
• Job Family: Sales

Company Description

John R Turk, a part of Rexel Australia is a worldwide expert in distributing electric and energy-efficient products and services. We provide smart electrical solutions in over 1,900 branches across 21 countries worldwide that improve the comfort, safety and security of our customers' homes, businesses, and industries.

Job Description

This varied role will suit someone who enjoys working with customers, has an interest in sales, and is happy to support the day-to-day operations of a busy branch.

You will work closely with our customers and branch team to provide exceptional service, while also supporting our warehouse and delivery functions.

A typical day will involve:

• Providing friendly and knowledgeable customer service to a wide range of electrical trades and commercial customers
• Assisting customers in the showroom, over the phone and via email
• Responding to customer enquiries, preparing quotes and processing sales orders
• Building strong customer relationships and identifying opportunities to recommend suitable products and solutions
• Supporting the sales team with product availability, pricing, order updates and follow-up
• Processing and dispatching customer orders accurately and efficiently
• Receiving, checking and booking in incoming stock and purchase orders
• Picking and packing customer orders
• Loading and unloading deliveries safely
• Maintaining accurate inventory records and supporting stocktakes
• Keeping the showroom, warehouse and surrounding areas clean, safe and well organised
• Completing deliveries in a safe and courteous manner while complying with all road rules
• Contributing to our strong safety culture and following all workplace health and safety procedures

Qualifications

You may have previous experience in a customer service, internal sales, retail, trade counter, warehousing or storeperson role. Experience in electrical wholesale, hardware, building supplies or a related industry would be advantageous, but it is not essential.

Most importantly, you will be:

• Enthusiastic, friendly and confident engaging with customers
• Interested in developing your sales and product knowledge
• Organised, reliable and able to manage competing priorities
• A team player who is willing to support both the sales and warehouse functions
• Customer-focused, with a strong commitment to providing exceptional service
• Ambitious and motivated to learn and build a career with us
• Physically capable of undertaking general warehouse duties
• Safety-conscious and committed to following safe work practice

You will also need:

• A current driver's licence and a clean driving record
• A current forklift licence, or a willingness to obtain one - desirable

Additional Information

Why join Rexel?

We promise to provide a fun and safe environment to develop your career; help make a difference through charities we support and sustainability initiatives; and offer bonuses and rewards based on great performance.

• Genuine career opportunities
• Access to SkillUp learning platform
• Global business
• Committed to a making a sustainable future possible
• We are passionate about being a genuinely diverse and inclusive business.
• Paid parental leave
• We are proud of our"Women in Rexel"program.
• Chance of global mobilityif desired, with more than 1,900 branches across 21 countries.
• We have a'top of the range' rewards and discountsplatform called KUDO$
• Wellbeing support program andbirthday leave!

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