ASSISTANT MANAGER

TAFE SA; Adelaide; On-site; AUD 116,000 - 125,000; Full time

Benefits offered by this job

Salary packaging options

Flexible work arrangements

Employee Assistance Program (EAP)

Diversity and inclusion

Job summary

TAFE SA is seeking an Assistant Manager to lead student lifecycle initiatives and services, ensuring high-quality experiences across the student journey. You will manage operations, drive improvements, and shape service design to meet strategic objectives and support the Manager.

The role requires strong leadership, data-informed decision making, and excellent stakeholder engagement to deliver outstanding customer experiences for students across campuses.

Qualifications

• Experience leading customer service or service delivery operations.
• Strong coaching and people leadership skills with a focus on developing high-performing teams.
• Ability to use data and customer insights to drive service improvements.
• Highly developed communication and stakeholder engagement skills.
• Demonstrated experience managing competing priorities and leading change in a dynamic environment.
• A passion for delivering outstanding customer experiences and improving outcomes for students.

Responsibilities

• Lead the planning, implementation and evaluation of student lifecycle initiatives and services.
• Oversee the efficient and effective management of operations and improvements.
• Develop service design and ensure consistency of service across functions.
• Provide support for the Manager and work on program delivery to meet strategic objectives.

Skills

People leadership

Change management

Data-driven improvements

Stakeholder engagement

Communication skills

Customer experience

Prioritisation

Job description

• ASO7 salary range $116,089 - $125,490 p.a. + super
• Based at Light Square campus, negotiable with successful candidate
• View: Role Description

Impact starts here, are you in? TAFE SA, proud winner of Training Provider of the Year in 2021, 2022 & 2024 SA State Awards and winner of the Large Training Provider of the Year 2024 National Training Awards, is on the hunt for an Assistant Manager to join our dynamic team shaping South Australia’s future.

What You’ll Drive

The Assistant Manager will lead the planning, implementation and evaluation of student lifecycle initiatives and services which support achievement of the strategic objectives of the TAFE SA Student Experience. Through the efficient and effective management of operations, leading improvement initiatives, and formulating service design, the Assistant Manager will deliver a program work that ensures consistency of service, considers future and emerging service needs, and provides support for the Manager.

The Skills You Bring

• Experience leading customer service or service delivery operations.
• Strong coaching and people leadership skills with a focus on developing high-performing teams.
• The ability to use data and customer insights to drive service improvements.
• Highly developed communication and stakeholder engagement skills.
• Demonstrated experience managing competing priorities and leading change in a dynamic environment.
• A passion for delivering outstanding customer experiences and improving outcomes for students.

What You Need to Know

A valid Working with Children Check (WWCC) issued by the South Australian Department of Human Services is required before employment.

Please refer to the Role Description for all Special Conditions.

Why Join Us?

TAFE SA offers amazing benefits, including:

• Generous leave entitlements including Recreation, Sick, Long Service, Retention, Paid Parental, Family & Domestic Violence, Special and Cultural leave that supports cultural diversity and First Nations
• Salary Sacrifice / Salary Packaging options
• Employee Assistance Program (EAP)
• Flexible work arrangements that support work-life balance conditions
• Inclusive, diverse and collaborative culture
• Career development and progression

Ready to Shape the Future?

For enquiries, please contact Christine Inkster – Manager, Student Engagement and Customer Service via email at [e-mail]

Applications close: 6th October 2026 at 11:45pm

Inclusion and Flexibility Statement

Be you, be valued, be included. At TAFE SA, we celebrate diversity and encourage all applicants, including First Nations peoples, Culturally and Linguistically Diverse (CALD) communities, LGBTIQA+ individuals, people with disability, and neurodiverse talent. Need support applying? Let us know!

At TAFE SA, our values shape how we work — We Work As One, We Do What Matters, and We Step Up.

Learn more about our values and what it’s like to work at TAFE SA: TAFESA Values

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