Assistant Insurance Client Services Executive

GSA Insurance Brokers; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration structure

Social and Industry charity events

Travel insurance benefits

Salary continuance

Employee training

Health and well-being benefits

Job summary

GSA Insurance Brokers in Melbourne is seeking an Assistant Client Executive or Client Executive to join our Corporate team. This newly created role offers a chance to develop your insurance career within a supportive, energetic culture.

You will deliver exceptional client service, support the broking team, and handle processing of new business, renewals, and policy documents. A Diploma or Degree in Business/Finance/Commerce is advantageous, with 6–12 months in insurance preferred.

Qualifications

• At least 6–12 months Insurance industry experience.
• Strong written and verbal communication and interpersonal skills.
• Ability to build and develop relationships with clients at all levels.
• Customer service skills and business acumen.
• Ability to manage time and multitask effectively.
• Strong analytical skills.
• Ability to work well in a team environment.
• Understanding of client confidentiality.
• Administrative and IT skills including Word, Excel and Outlook.
• Self-motivation with personal drive and ambition.
• Excellent attention to detail and organisational skills.

Responsibilities

• Provide exceptional customer service to internal and external clients.
• Support team members and ensure requests are met timely and efficiently.
• Process new business, renewals and policy document preparation.
• Quote renewals and process endorsements/amendments.
• Prepare correspondence between clients and underwriters for approval.
• Update claims status reports and maintain high-quality documents.
• Provide quotations and processing of new business.
• Assist with debt management and achieving budget targets.

Skills

Communication

Customer service

Interpersonal skills

Time management

Teamwork

Confidentiality

Attention to detail

Organisational skills

Administrative skills

IT literacy

Self-motivation

Analytical skills

Education

Diploma or Degree in Business/Finance/Commerce

Tier 1 Insurance Broking Compliance (preferred)

Tools

Microsoft Word

Excel

Outlook

Job description

GSA Insurance Brokers in Melbourne is seeking an Assistant Client Executive or Client Executive to join our Corporate team. This newly created role offers a chance to develop your insurance career within a supportive, energetic culture.

You will deliver exceptional client service, support the broking team, and handle processing of new business, renewals, and policy documents. A Diploma or Degree in Business/Finance/Commerce is advantageous, with 6–12 months in insurance preferred.