Assistant Housekeeping Manager

RACV; Inverloch; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounts across RACV resorts

Career development

Staff travel discounts

Job summary

RACV Inverloch Resort is seeking an experienced Assistant Housekeeping Manager to lead the housekeeping team through a major expansion, ensuring the highest standards of cleanliness, presentation and guest service.

Reporting to the Housekeeping Manager, you will supervise Team Leaders and Attendants, manage rosters and budgets, and collaborate with Front Office and Maintenance to deliver exceptional experiences on Victoria's Bass Coast.

Qualifications

• Senior supervisory or managerial experience in housekeeping within hotel/resort
• Ability to lead teams through supervisors or team leaders
• Strong operational, organisational and people leadership skills
• Experience managing rosters, budgets, productivity and performance outcomes
• Knowledge of cleaning methods, chemicals and equipment
• Attention to detail and commitment to high standards
• Excellent cross‑department collaboration and communication

Responsibilities

• Lead Team Leaders and Attendants to uphold cleanliness, safety and presentation
• Deputise for the Housekeeping Manager across daily operations
• Drive performance, quality standards and service excellence
• Coordinate room allocations, schedules and workforce planning
• Monitor productivity, labour costs, and inventory levels
• Champion health, safety, risk management and compliance
• Lead training and ensure RACV service standards are met
• Collaborate with Front Office, Maintenance and other teams for guest experience

Skills

People leadership

Operations leadership

Roster planning

Budget management

Health & safety

Guest service

Education

Certificate IV in Hospitality

Diploma (Hospitality)

Job description

Join an exciting period of growth at one of Victoria's most spectacular coastal resorts!

Set against the stunning backdrop of Victoria's Bass Coast, RACV Inverloch Resort is entering an exciting new chapter with a major expansion that will further enhance our accommodation, guest experiences and resort facilities.

As we continue to grow, we're seeking an experienced Assistant Housekeeping Manager to help lead our housekeeping team and play a key role in delivering exceptional standards across the resort.

Reporting to the Housekeeping Manager, you'll be instrumental in the day-to-day leadership of the department, supporting a high-performing team while helping shape housekeeping operations during this exciting period of growth and transformation.

About the Role

As the second in charge of the housekeeping department, you will lead Team Leaders and Housekeeping Attendants to ensure the highest standards of cleanliness, presentation, safety and service across the resort. You'll drive operational excellence, support team development and work collaboratively across departments to deliver exceptional experiences for our members and guests.

• Support and deputise for the Housekeeping Manager across all operational requirements
• Lead, coach and develop Housekeeping Team Leaders and Attendants
• Drive departmental performance, quality standards and service excellence
• Coordinate daily room allocations, cleaning schedules and workforce planning
• Monitor productivity, labour costs, departmental budgets and inventory levels
• Champion workplace health and safety, risk management and compliance activities
• Lead training initiatives and ensure all team members meet RACV service standards
• Work closely with Front Office, Maintenance and other operational teams to deliver an exceptional guest experience
• Identify opportunities to improve efficiencies, service delivery and operational outcomes
• Lead by example, remaining visible on the floor and actively supporting the team when required

About You

To be successful in this role, you will bring:

• Proven experience in a Housekeeping Manager, Assistant Housekeeping Manager or senior supervisory role within a hotel, resort or hospitality environment
• Demonstrated experience leading teams through supervisors or team leaders
• Strong operational, organisational and people leadership skills
• Experience managing rosters, budgets, productivity and performance outcomes
• Comprehensive knowledge of housekeeping operations, cleaning methods, chemicals and equipment
• Strong attention to detail and a passion for maintaining exceptional standards
• Excellent communication skills and the ability to build strong relationships across departments
• A hands‑on leadership style with a positive, solutions‑focused approach
• Certificate IV in Hospitality, Diploma qualification or equivalent industry experience would be desirable
• Strong knowledge of HSW policies, compliance and ensuring safe working environments

Why Join RACV?

• Join a resort undergoing significant growth and expansion
• Opportunity to influence operations and shape future service delivery
• Career development and leadership opportunities within a growing organisation
• Competitive salary and RACV employee benefits
• Discounts across RACV resorts, travel, motoring and insurance products
• Work in a stunning coastal location on Victoria's Bass Coast
• Supportive and collaborative team culture
• Be part of a team dedicated to creating exceptional guest experiences

A Few Things to Know

• Flexibility is required, including weekends and public holidays as part of a 7-day operation
• Occasional travel to other RACV properties may be required
• Successful applicants will be required to complete employment history, qualification and police checks

Application Process

You can learn more about the RACV at https://careers.racv.com.au/

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Housekeeping and whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.