Assistant Front Office Manager

SmartRecruiters, Inc.; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Heartist benefits

Job summary

Sofitel Brisbane Central is seeking an experienced Assistant Front Office Manager to lead our front office team and elevate guest experiences in Brisbane's city centre. You will work closely with the Front Office Manager to drive service standards, train staff, and maximise revenue opportunities.

Key responsibilities include overseeing reception, concierge, and communications; developing strategies to improve guest satisfaction and loyalty; managing complaints promptly; and coordinating with

Qualifications

• 2+ years’ progressive Front Office experience in a luxury or upscale hotel
• Excellent communication and interpersonal skills with a guest-focused approach
• Strong knowledge of PMS (Opera preferred) and Microsoft Office
• Experience recruiting, training, and developing high-performing teams

Responsibilities

• Oversee and manage all front office operations, including reception, concierge, and communication centre
• Lead, train, and motivate the front office team to deliver outstanding customer service
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and analyse KPIs to optimise front will be Front office operations

Skills

Front office leadership

Guest service mindset

Communication skills

Strategic thinking

Problem solving

Education

Hospitality management degree/certification

Tools

Opera PMS

Microsoft Office

Job description

Belong in a place where you can be yourself and love what you do. Join the Sofitel Brisbane Central community and be supported to realise your true potential. You will be part of a team where everyone’s contribution is valued, innovation is encouraged and commercial thinking drives results. We empower our ambassadors to elevate performance and create personalised guest experiences, helping our guests feel special, and ensuring you do too.

Located in the heart of Brisbane city, Sofitel Brisbane Central is renowned for sophisticated luxury accommodation, world-class dining, and impeccable hospitality. With 416 elegantly appointed guest rooms and suites, premium F&B venues, Club Millésime executive lounge, two fitness centres, a day spa, and flexible conference and event spaces for up to 1,100 delegates, the hotel offers an exceptional luxury experience.

As part of the global Accor network, you will have the opportunity to contribute to a recognised luxury brand while driving strong commercial performance in Brisbane’s competitive market.

Job Description

We are seeking an experienced and dynamic Assistant Front Office Manager to join our front office operations team. This is a pivotal leadership role, working closely with our Front Office Manager, you will oversee all guest-facing operations, manage a talented team, and drive exceptional service standards while maximizing revenue opportunities. As Assistant Front Office Manager at Sofitel Brisbane Central, you will play a pivotal role in shaping exceptional first impressions, driving seamless front office operations, and cultivating a high-performing team dedicated to delivering outstanding guest experiences.

• Oversee and manage all front office operations, including reception, concierge, and communication centre
• Lead, train, and motivate the front office team to deliver outstanding customer service
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and analyse key performance indicators to optimise front office operations
• Ensure compliance with hotel policies, procedures, and industry standards
• Manage front office budgets and financial reports
• Implement and maintain efficient check-in and check-out procedures
• Stay updated on local events and attractions to provide guests with relevant information

Qualifications

You will excel in this role if you have:

• 2+ years’ progressive Front Office experience, including leadership in a luxury or upscale hotel
• Strong knowledge of PMS (Opera preferred) and Microsoft Office, with solid revenue and yield management understanding
• Effective leader with experience recruiting, training, and developing high-performing teams
• Excellent communication and interpersonal skills, with a guest-focused and solutions-driven approach
• Highly organised with the ability to multitask, prioritise, and perform in a fast-paced environment
• Strategic thinker with strong problem-solving and decision-making capabilities
• Flexible and adaptable, with availability to work varied shifts and meet physical role requirements
• Relevant qualifications in Hospitality Management (degree or certification preferred)

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities within the global Accor network. We are committed to your professional growth, offering leadership development pathways, global mobility opportunities and industry-leading training programs.

Thrive in our Sofitel Brisbane Central community, with:

• Heartist benefits including global accommodation and dining discounts for you, your family and friends
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary meals in the ambassador dining room
• Laundered uniforms and dry cleaning of duty attire
• Access to wellbeing programs and learning platforms