Assistant Executive Housekeeper - Ritz Carlton Perth

Silk Hospitality; Western Australia; On-site; AUD 90,000 - 150,000; Full time

Benefits offered by this job

Permanent, full-time leadership role

The Ritz-Carlton, Perth environment

Inclusive leadership team

Leadership development and training

Healthcare and staff discounts

Job summary

Silk Hospitality in Perth is seeking an Assistant Executive Housekeeper to join the leadership team at The Ritz-Carlton, Perth. This hands-on role leads a large housekeeping team to uphold luxury standards across guest rooms and public areas.

You will work closely with the Executive Housekeeper on day-to-day operations, workforce planning, training, and performance management, driving consistency, safety, and guest satisfaction in a premier 5-star environment.

Qualifications

• Experience as Assistant Executive Housekeeper or senior housekeeping leader in a 4- or 5-star hotel
• Proven ability to lead and develop a high-volume housekeeping team
• Strong knowledge of housekeeping operations, room quality standards and productivity management
• Experience with rostering and workforce planning
• Eye for detail and presentation standards
• Confident communication and stakeholder-management
• Organised and solutions-focused in a fast-paced hotel environment
• Hands-on leadership on the floor
• Commitment to an inclusive, respectful and high-performing workplace

Responsibilities

• Lead and support daily housekeeping operations across guest rooms and public areas
• Coach, motivate and develop a large and diverse housekeeping team
• Step into the department leadership role when the Executive Housekeeper is absent
• Drive consistently high standards through regular room and public-area inspections
• Support recruitment, onboarding, training, performance management and succession planning
• Assist with rostering, workforce planning, productivity and payroll processes
• Monitor daily operational performance and respond quickly to changing hotel requirements
• Resolve guest concerns professionally, positively and with a strong service mindset
• Work closely with Front Office, Maintenance and other hotel departments to deliver seamless guest experiences
• Support inventory management, stock control and the ordering of housekeeping supplies and equipment
• Champion a positive, inclusive and safety-focused team culture

Skills

Leadership

Housekeeping leadership

Roster planning

Staff development

Attention to detail

Guest experience

Communication skills

Job description

• Full time permanent role
• Supportive team culture with ongoing development opportunities

Lead exceptional housekeeping standards in one of Perth’s premier luxury hotel environments.

Silk Hospitality is seeking an experienced Assistant Executive Housekeeper to join our leadership team supporting housekeeping operations at The Ritz-Carlton, Perth.

This is an outstanding opportunity for an accomplished housekeeping professional ready to step into a highly visible leadership role within a luxury 5-star environment. You will work closely with the Executive Housekeeper to lead a large team, maintain exceptional presentation and cleanliness standards, and help create memorable experiences for every guest.

About Silk Hospitality

Silk Hospitality is one of Australia’s leading providers of outsourced housekeeping services, partnering with premium and luxury hotels across the country. Our success is built on our people and our commitment to exceptional standards. We invest in capable leaders, strong teams and a culture where safety, quality and genuine hospitality go hand in hand.

About the Role

As Assistant Executive Housekeeper, you will be a key member of the housekeeping leadership team, supporting the Executive Housekeeper with the day-to-day operation of the department.

This is a hands-on leadership position. You will be visible on the floor, supporting and developing your team, monitoring quality and productivity, and ensuring guest rooms and public areas consistently meet the exceptional standards expected within a luxury hotel.

You will also have the opportunity to build your capability across workforce planning, recruitment, training, performance management and departmental operations, making this an excellent next step for an ambitious housekeeping leader.

What You’ll Do

• Lead and support daily housekeeping operations across guest rooms and public areas
• Coach, motivate and develop a large and diverse housekeeping team
• Step into the department leadership role when the Executive Housekeeper is absent
• Drive consistently high standards through regular room and public-area inspections
• Support recruitment, onboarding, training, performance management and succession planning
• Assist with rostering, workforce planning, productivity and payroll processes
• Monitor daily operational performance and respond quickly to changing hotel requirements
• Resolve guest concerns professionally, positively and with a strong service mindset
• Work closely with Front Office, Maintenance and other hotel departments to deliver seamless guest experiences
• Support inventory management, stock control and the ordering of housekeeping supplies and equipment
• Champion a positive, inclusive and safety-focused team culture

What You’ll Bring

We are looking for a confident hospitality leader who understands that luxury housekeeping is about more than immaculate rooms. It is about consistency, attention to detail, teamwork and genuine care for the guest experience.

You will ideally bring:

• Previous experience as an Assistant Executive Housekeeper, Housekeeping Manager or senior housekeeping leader within a 4-star or 5-star hotel
• Demonstrated experience leading and developing a high-volume housekeeping team
• Strong knowledge of housekeeping operations, room quality standards and productivity management
• Experience with rostering, workforce planning and day-to-day operational coordination
• A strong eye for detail and a passion for exceptional presentation standards
• Confident communication and stakeholder-management skills
• The ability to remain organised and solutions-focused in a fast-paced hotel environment
• A hands-on leadership style and the confidence to lead from the floor
• A genuine commitment to creating an inclusive, respectful and high-performing workplace

Why Join Silk Hospitality?

• Permanent, full-time leadership opportunity
• Work within the exceptional environment of The Ritz-Carlton, Perth
• Join a supportive and inclusive housekeeping leadership team
• Develop your career with one of Australia's leading hospitality services providers
• Access ongoing leadership development and professional training
• Build your experience within a premium luxury hotel operation
• Access healthcare, wellness, retail, travel and lifestyle discounts
• Be part of a national organisation where strong performance can lead to further career opportunities