Assistant Executive Housekeeper

Hilton Melbourne Little Queen Street; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary & bonus

Travel discounts

F&B discount

Development opportunities

Employee Assistance Program

Job summary

Hilton Melbourne Little Queen Street is seeking an Assistant Executive Housekeeper to lead a high-performing housekeeping team in Melbourne's CBD. The role focuses on maintaining the highest cleanliness standards, delivering exceptional guest experiences, and driving operational excellence through hands-on leadership.

You will manage daily operations, supervise payroll and labour costs, and collaborate with other departments to ensure a seamless guest journey in a luxury hospitality environment.

Qualifications

• Strong leadership and people-management capabilities.
• Excellent eye for detail and presentation in guest areas and rooms.
• Good financial awareness including payroll and labour cost management.
• Clear and proactive communication with guests and colleagues.
• Guest-centric approach with professionalism and problem-solving skills.

Responsibilities

• Lead and motivate a diverse housekeeping team to deliver exceptional cleanliness and service standards.
• Support day-to-day housekeeping operations, ensuring guest rooms and public areas meet high standards.
• Conduct regular quality inspections and drive continuous improvement across the department.
• Coordinate daily team briefings, allocate workloads, and support productivity and roster management.
• Own housekeeping inventory and ordering to ensure supplies, linen, and amenities needed for guests.
• Collaborate with Front Office, Engineering, and other departments to deliver a seamless guest experience.
• Assist with team development, coaching, payroll administration, and labour cost management.

Skills

Leadership

Attention to detail

Financial acumen

Communication

Guest focus

Team management

Job description

Description

This position is open to Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.

About Hilton Melbourne Little Queen Street

Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of Melbourne's CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.

What will I be doing

As our Assistant Executive Housekeeper, you'll help lead a high-performing team and ensure every corner of our hotel reflects our high standards and attention to detail our guests expect. This is a hands‑on leadership role where you'll inspire your team, drive operational excellence, and contribute to unforgettable guest experiences. Specifically you will:

• Lead and motivate a diverse housekeeping team to consistently deliver exceptional cleanliness and service standards.

• Support the day‑to‑day operation of the housekeeping department, ensuring guest rooms and public areas are maintained to our high standards.

• Conduct regular quality inspections and drive continuous improvement across the department.

• Coordinate daily team briefings, allocate workloads, and support productivity and roster management.

• Take ownership of housekeeping inventory and ordering, ensuring our team has the supplies, linen, and amenities needed to deliver an exceptional guest experience every day.

• Collaborate with Front Office, Engineering, and other departments to deliver a seamless guest experience.

• Assist with team development, coaching, payroll administration, and labour cost management.

What are we looking for

• Exceptional attention to detail, with a passion for maintaining the highest standards of cleanliness and presentation
• A hands‑on approach, leading from the front and being actively involved in daily operations
• A want to learn your numbers and financial acumen
• Exceptional communication skills to confidently liaising with guests and team members to ensure clarity, collaboration and a seamless guest experience
• Strong guest focus, with the confidence and professionalism to engage directly with guests and resolve concerns effectively

What will it be like to work for Hilton?

At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. In 2026, Hilton was ranked as the Hospitality Company by the Great Place to Work Institute in Australia. At Hilton, you can also look forward to receiving:

• Competitive salary and bonus structure which rewards high performance.
• World wide travel discounts at unbelievable rates for you and your friends and family!
• 25% off Food & Beverage in the hotels.
• Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
• A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing