Assistant Executive, Business Support

The Adecco Group; Western Australia; On-site; AUD 70,000 - 110,000; Full time

Job summary

The Adecco Group Australia is seeking a Front Office & Benefits Administrator to support associates from pre-onboarding through renewal and offboarding. You will ensure complete contract administration, accurate front office entries, and thorough benefits management.

You will register associates with insurers, validate timesheets and leave, track government entitlements, and coordinate claims with Pay & Bill.

Qualifications

• Experience in HR administrative processes and contract handling.
• Attention to compliance and data accuracy in HR systems.
• Strong communication across branches.

Responsibilities

• Prepare and send employment contracts in reference to hiring proposals.
• Perform and ensure completion of front office system entries.
• Ensure completeness of required onboarding documents and upload into front office systems.
• Register associate with insurer / broker for entitled insurance.
• Timesheet / Leave validation of timesheet to ensure required fields are properly input/signoff and ensure that its in compliance to MOM regulations.
• Update in designated tracker - Manual to track entitlement and balance if associates / clients are not on Adecco Touch – Self Serve
• Provide leave record updates to associates upon queries, or during offboard phase to ensure closure
• Ensure accurate tracking of government legislated leave, and liaising with Pay & Bill hub for claims, i.e. Government Paid Maternity Leave, Government Paid Childcare Leave etc
• o For associate with capped benefits : update in designated excel to track entitlement and balance. Provide claims record updates to associates upon queries, or during offboard phase to ensure closure
• o For all others : Upon advice from Pay & Bill Hub, contact associates to manage claim variance if required
• Provide advice and support in branches’ queries relating to associates contract or benefits matters
• Participate in pre / actual / post system enhancement or migration activities if required
• Provide support in pre / actual / post audit activities if required
• Appointed individual(s) will be tasked to :
• o Work with Account Servicing for Managed Service Programs (MSP) client for time status management, i.e. approval status that impact leave management and tracking o Other projects determined by Team Lead and / or Middle Office Manager from time to time

Job description

Job Summary

• Provide support from pre-onboarding to renewal, to offboarding activities for associates
• Ensure completeness in front office entries, contract administration, and management of benefits (leave + claims)

Job Description

Contracts + Front Office Administration

• Prepare and send employment contracts in reference to hiring proposals
• Perform and ensure completion of front office system entries
• Ensure completeness of required onboarding documents and upload into front office systems

Benefits Management

• Register associate with insurer / broker for entitled insurance
• Timesheet / Leaveo Validation of timesheet to ensure required fields are properly input/signoff and ensure that its in compliance to MOM regulations

o Update in designated tracker - Manual to track entitlement and balance if associates / clients are not on Adecco Touch – Self Serve o Provide leave record updates to associates upon queries, or during offboard phase to ensure closure o Ensure accurate tracking of government legislated leave, and liaising with Pay & Bill hub for claims, i.e. Government Paid Maternity Leave, Government Paid Childcare Leave etc

• Claims

o For associate with capped benefits : update in designated excel to track entitlement and balance. Provide claims record updates to associates upon queries, or during offboard phase to ensure closure o For all others : Upon advice from Pay & Bill Hub, contact associates to manage claim variance if required

Others

• Provide advice and support in branches’ queries relating to associates contract or benefits matters
• Participate in pre / actual / post system enhancement or migration activities if required
• Provide support in pre / actual / post audit activities if required
• Appointed individual(s) will be tasked to :

o Work with Account Servicing for Managed Service Programs (MSP) client for time status management, i.e. approval status that impact leave management and tracking o Other projects determined by Team Lead and / or Middle Office Manager from time to time