Assistant Director - IT Release Manager, Digital Delivery Branch

Department of the Prime Minister and Cabinet; Canberra; Presencial; AUD 120.000 - 160.000; Jornada completa

Descripción de la vacante

The Department of the Prime Minister and Cabinet is seeking an IT Release Manager to plan, coordinate and govern the delivery of technology releases across the agency. You will work with ICT delivery teams, business areas, vendors and senior stakeholders to ensure changes are implemented in a controlled, low-risk manner while maintaining availability, security and integrity of government services.

Ideal candidate has ITIL 4 Foundations, extensive release and change management experience, and

Formación

• ITIL 4 Foundations certification or working knowledge of ITIL practices.
• Extensive experience in planning, coordination and communication across technical and non-technical teams.
• Experience with enterprise ITSM platforms such as ServiceNow or Cherwell.
• Experience with Agile or DevOps delivery environments.

Responsabilidades

• Lead and govern the agency's ICT release management process and calendar across multiple technology teams.
• Coordinate release readiness, dependencies, risks, testing evidence and go/no-go decisions.
• Ensure compliance with ICT policies, security requirements and governance frameworks; maintain audit trails.
• Monitor and report on release performance, including failed or emergency releases and lessons learned.
• Foster collaboration across ICT delivery teams, business stakeholders and external providers.
• Oversee transition of new or changed ICT services into operational support.

Conocimientos

ITIL 4 Foundations

Release management

Stakeholder engagement

Communication

Herramientas

ServiceNow

Cherwell

Descripción del empleo

Who we are

The Program Governance and Assurance Office (PGAO) is a multidisciplinary team that enables the successful delivery of a complex ICT Modernisation Project. Led by the Director, the team provides governance, assurance, procurement, contract management, workforce planning and project coordination services, ensuring the project remains well governed, compliant and positioned to deliver strategic outcomes.

What you will do

The IT Release Manager is responsible for planning, coordinating and governing the successful delivery of technology releases across the agency. The role ensures that changes to applications, infrastructure, platforms and ICT services are introduced in a controlled, coordinated and low-risk manner while maintaining the availability, security and integrity of government services. The position works closely with ICT delivery teams, project managers, business areas, vendors and senior stakeholders to coordinate releases from planning through to implementation and post-release review. Operating within a multidisciplinary environment comprising APS employees, contractors and consultants, the successful candidate will leverage strong stakeholder engagement, negotiation and relationship management skills to influence outcomes across ICT and business areas. They will build trusted partnerships, foster collaboration across diverse stakeholder groups and navigate competing priorities to support the successful delivery of technology releases in a complex and fast-paced government environment. The successful candidate will bring extensive release and change management experience, sound judgement, strong communication skills and the ability to operate effectively within a complex Australian Government ICT environment. They will be capable of providing strategic advice, driving continuous improvement and influencing stakeholders at all levels to achieve organisational outcomes.

Key Responsibilities

• Lead and manage the agency's ICT release management process and release calendar, coordinating the planning, scheduling, assessment, testing, approval, communication and implementation of releases across multiple technology teams and environments.
• Coordinate release readiness and implementation activities, ensuring dependencies, resources, risks, testing evidence, implementation and rollback plans, support arrangements and stakeholder approvals are in place. Facilitate go/no-go decisions and facilitate issues and risks as required.
• Ensure releases comply with agency ICT policies, procedures, security requirements and governance frameworks, maintaining appropriate documentation, records and audit trails and supporting internal and external assurance activities.
• Monitor, analyse and report on release performance and outcomes, including failed and emergency releases, implementation success rates, recurring issues and lessons learned, providing insights and management information to relevant ICT governance forums.
• Build and maintain effective working relationships across ICT delivery teams, business stakeholders, project teams and external service providers. Influence outcomes, facilitate release planning activities, resolve scheduling conflicts and communicate release impacts, risks and service interruptions to both technical and non-technical audiences.
• Coordinate the transition of new or significantly changed ICT services into operational support, ensuring operational readiness, documentation, knowledge transfer, monitoring, support procedures, training and acceptance criteria are addressed prior to handover to business-as-usual operations.
• Provide specialist advice and guidance on release management practices, supporting project and delivery teams to meet governance, assurance and operational requirements.
• Drive continuous improvement of release management and ITSM practices by leveraging performance data, lessons learned and stakeholder feedback to improve release quality, consistency and predictability, while contributing to process, tooling and automation enhancements across ICT.
• Contribute to ICT governance forums, risk management activities and strategic planning processes, providing advice on release impacts, dependencies, organisational readiness and delivery risks.
• Foster a culture of collaboration, accountability and continuous improvement across release, change and service management functions.

Our ideal candidate will perform at the Executive Level 1 level in accordance with the PM&C Performance model.

Our ideal candidate will have the following qualifications and experience:

• ITIL 4 Foundations certification, or a working knowledge of ITIL practices,
• Extensive experience in planning, coordination and communication across technical and non-technical teams.
• Experience with enterprise ITSM platforms such as ServiceNow, Cherwell or equivalent.
• Experience with Agile or DevOps delivery environments.
• Experience working within Australian Government ICT environments.
• Understanding of Australian Government security, privacy, records management and information management requirements.
• Experience in staff management and leading a high-performing corporate IT team.