Assistant Clinic Manager - Lead VIP Client Experience

Luxe Cosmetic Clinic; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary package

Incentives

Training & development

Exposure to leading technologies

Senior management access

Career progression

Premium Sydney CBD workplace

Staff benefits

Job summary

Luxe Cosmetic Clinic is seeking an Assistant Clinic Manager for its Sydney CBD flagship. You will lead from the floor, coach a high-performing team, and drive exceptional client experience while achieving revenue targets.

Join a premium aesthetic clinic group renowned for advanced technologies, strong client service, and career progression toward Clinic Manager. This role offers frontline leadership and direct involvement with senior management in a fast-paced environment.

Qualifications

• Previous supervisory or management experience.
• Experience leading a sales or service team.
• Commercially minded with KPI and revenue targets.
• Strong sales and consultation skills.
• Excellent communication and interpersonal skills.
• Experience dealing with high-value clients.
• Highly organised with multi-priority management.

Responsibilities

• Support, coach and motivate the clinic team to achieve individual and clinic performance targets.
• Conduct daily team briefings and ensure priorities, VIP clients and sales opportunities are clearly communicated.
• Monitor consultant and therapist performance, including KPIs, conversion rates, client retention, rebooking and sales results.
• Identify performance gaps and implement coaching and improvement plans.
• Support onboarding, training and development of new team members.
• Maintain professional presentation, behaviour and service standards across the clinic.
• Support the Clinic Manager in achieving monthly revenue targets and monitor clinic KPIs.
• Assist consultants with complex client consultations, treatment planning and high-value opportunities.
• Coach team on consultation structure, objection handling, and closing techniques.
• Ensure every client receives a professional, personalised and consistent experience from consultation through treatment and follow-up.
• Support daily clinic operations, including rostering, stock, reporting and policy compliance.
• Provide regular reporting to Clinic Manager and senior management on revenue and performance.
• Take responsibility for the clinic when the Clinic Manager is unavailable.

Skills

Team leadership

Sales & client consultation

Coaching & development

KPIs & performance

Communication skills

Job description

Luxe Cosmetic Clinic is seeking an Assistant Clinic Manager for its Sydney CBD flagship. You will lead from the floor, coach a high-performing team, and drive exceptional client experience while achieving revenue targets.

Join a premium aesthetic clinic group renowned for advanced technologies, strong client service, and career progression toward Clinic Manager. This role offers frontline leadership and direct involvement with senior management in a fast-paced environment.