Assistant Branch Manager | Community Bank Gin Gin | Qld

Everi Pty; Gin Gin; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Gym discounts

BEN U learning

Employee assistance program

Job summary

Bendigo Bank in Gin Gin is seeking an Assistant Branch Manager to lead the team, coach staff, and oversee branch operations to deliver exceptional customer experiences while meeting growth targets. The permanent, full-time role is based in Gin Gin with a 76-hour fortnight roster.

You will mentor team members, develop staff, manage lending product knowledge and compliance, and build strong relationships with customers and internal stakeholders to support sustainable local growth.

Qualifications

• Retail banking experience
• Experience in personal and residential lending
• Extensive experience in customer service or sales
• Strong communication skills to deliver clear branch expectations
• Natural people leadership capabilities and a desire to mentor and develop staff
• High level of understanding of lending products, policies and regulations
• Ability to build relationships and rapport with customers and team members quickly, assess their needs and a develop a holistic view of their situation

Responsibilities

• Coach and develop staff within the branch to achieve performance goals
• Oversee day-to-day branch operations and ensure timely, accurate execution
• Lead the delivery of exceptional customer experiences and tailored financial solutions
• Support the Branch Manager and collaborate with internal stakeholders

Skills

Leadership

Team development

Operations oversight

Retail banking

Residential lending

Customer service

Communication

Mentoring

Relationship building

Regulatory knowledge

Job description

Job Description

maintain high standards of compliance. Building strong, relationship-centric connections with the community, key internal stakeholders, the branch team, and Branch Manager to deliver on our growth targets and provide exceptional customer experiences. Being a lifelong learner. Bring your brilliant mind, and we'll help you take your career to the next level with on-the-job training and other learning opportunities. Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way! This is a permanent, full-time position located in Gin Gin. The roster is 76 hours per fortnight.

What you’ll bring to the role

To succeed in this role, you’ll contribute to the branch’s performance through leadership, team development and operation oversight.

• Retail banking experience
• Experience in personal and residential lending
• Extensive experience in customer service or sales
• Strong communication skills to deliver clear branch expectations
• Natural people leadership capabilities and a desire to mentor and develop staff
• High level of understanding of lending products, policies and regulations
• An ability to build relationships and rapport with customers and team members quickly, assess their needs and a develop a holistic view of their situation

Our Community Banking model Community Banking operates on a shared revenue model based on ‘profit-with-purpose’. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. By joining a Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community.

So, why work with us?

Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve. Want to be more than just a number? Join a team that truly values you - and that gets more and more diverse, every day. Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.

You’ll also get access to a great range of benefits, including:

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
• Our corporate university ‘BEN U’ to take your learning to the next level

We’re making better, bigger. And we’ll get there with you.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes. Screening and interviews may commence prior to closing date. We are committed to responding to all candidates, regardless of the outcome of your application.

About the Employer

It starts here. With Bendigo Bank… and you. We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. Your role as an Assistant Branch Manager will be responsible for coaching the team and overseeing branch operations alongside the Branch Manager. Ensuring exceptional customer experiences and operational excellence. You’ll guide the team in providing customers tailored solutions to achieve their financial goals. In this dynamic and high-impact role, you’ll make your mark by: Coaching and developing the team. With a focus on continuous improvement, you’ll proactively work with the team to help them achieve their performance goals. You won’t be afraid to step in wherever the branch needs you. Leading and streamlining day-to-day branch operations to ensure timely and precise completion of all operational and risk tasks. You’ll drive operational efficiencies and