Assistant Banquets Operations Manager

Novotel; Sunshine Coast Regional; On-site; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Global accommodation and F&B discounts

LearnYourWay training platform

Recognition of service anniversaries

Job summary

Novotel Sunshine Coast Resort is seeking an enthusiastic Assistant Banquets Operations Manager to support delivery of exceptional events at our Sunshine Coast Convention Centre and conference spaces.

Reporting to the Conference & Events Operations Manager, you will help lead the Banquets team, coordinate with Food & Beverage, Kitchen and operations, and ensure seamless event delivery with outstanding guest experiences.

Qualifications

• Minimum of three years’ experience in banquets, conference and events, hospitality or large-scale venue.
• Proven ability to deliver exceptional service in a fast-paced environment.
• Strong leadership skills with the ability to support and motivate a team.
• Excellent organisational skills with the ability to manage competing priorities and attention to detail.
• Confident communication skills and the ability to build strong relationships.
• A passion for delivering exceptional guest experiences.
• Flexibility to work a rotating roster including evenings, weekends and public holidays.

Responsibilities

• Support the delivery of conferences, meetings, weddings and events from setup through to completion.
• Assist in leading, coaching and motivating the Banquets Operations team.
• Coordinate with Food & Beverage, Kitchen and operational teams to ensure seamless event delivery.
• Maintain high service standards and respond to guest needs throughout events.
• Support rostering, labour management and operational efficiency.
• Build positive relationships with clients, organisers and internal stakeholders.
• Identify opportunities to improve processes and enhance event experiences.

Skills

Strong leadership

Excellent organisational

Confident communication

Guest experience orientation

Flexibility with rosters

Job description

Job Description

We are seeking an enthusiastic and driven Assistant Banquets Operations Manager to join our team and support the delivery of exceptional events in our Sunshine Coast Convention Centre and conference spaces across the resort.

Reporting to the Conference & Events Operations Manager, you will play a key role in supporting the day-to-day operations of conferences, meetings, weddings and special events. This is a fantastic opportunity for an experienced hospitality professional looking to take the next step in their events career and develop their leadership skills within a large-scale resort environment.

Working closely with the Conference & Events Operations Manager and wider hotel teams, you will help bring events to life by supporting your team, ensuring seamless execution and delivering outstanding guest experiences.

Key Responsibilities:

• Support the delivery of conferences, meetings, weddings and events from setup through to completion.
• Assist in leading, coaching and motivating the Banquets Operations team.
• Coordinate with Food & Beverage, Kitchen and operational teams to ensure seamless event delivery.
• Maintain high service standards and respond to guest needs throughout events.
• Support rostering, labour management and operational efficiency.
• Build positive relationships with clients, organisers and internal stakeholders.
• Identify opportunities to improve processes and enhance event experiences.

Qualifications

You will bring:

• Minimum of three years’ experience in banquets, conference and events, hospitality or large-scale venue
• Proven ability to deliver exceptional service in a fast-paced environment.
• Strong leadership skills with the ability to support and motivate a team.
• Excellent organisational skills with the ability to manage competing priorities.A proactive approach with strong attention to detail.
• Confident communication skills and the ability to build strong relationships.
• A passion for delivering exceptional guest experiences.
• Flexibility to work a rotating roster including evenings, weekends and public holidays.

Join Novotel Sunshine Coast Resort and take the next step in your banquets career, working alongside an experienced leadership team and delivering memorable events at one of Queensland’s premier event destinations.

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.