Banquets Operations Lead — Large-Scale Events

Novotel Hotels; Sunshine Coast Regional; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Global discounts

LearnYourWay training platform

Service anniversaries recognition

Job summary

Novotel Sunshine Coast Resort is seeking an enthusiastic Assistant Banquets Operations Manager to support delivery of conferences, meetings, weddings and events across the Sunshine Coast Convention Centre and resort venues.

Reporting to the Conference & Events Operations Manager, you will help run day-to-day operations, coach the Banquets team and collaborate with F&B and Kitchen to deliver seamless experiences for guests and clients.

Qualifications

• Minimum of three years’ experience in banquets, conference and events, hospitality or large-scale venue.
• Ability to deliver exceptional service in a fast-paced environment.
• Strong leadership to motivate a team and support operations.
• Excellent organizational skills to manage competing priorities.
• Proactive approach with attention to detail and strong communication.

Responsibilities

• Support delivery of conferences, meetings, weddings and events from setup to completion.
• Lead, coach and motivate the Banquets Operations team.
• Coordinate with F&B, Kitchen and operations for seamless events.
• Maintain high service standards and respond to guest needs during events.
• Assist rostering, labour management and operational efficiency.
• Build relationships with clients and internal stakeholders.

Skills

Team leadership

Event coordination

Customer service

Organizational skills

Communication

Roster management

Problem solving

Job description

Novotel Sunshine Coast Resort is seeking an enthusiastic Assistant Banquets Operations Manager to support delivery of conferences, meetings, weddings and events across the Sunshine Coast Convention Centre and resort venues.

Reporting to the Conference & Events Operations Manager, you will help run day-to-day operations, coach the Banquets team and collaborate with F&B and Kitchen to deliver seamless experiences for guests and clients.