Asset Performance Support Officer

Rail First Asset Management; Goulburn; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Two extra days of paid leave

Flexible working

Salary sacrificing

Job summary

Rail First Asset Management is seeking an Asset Performance Support Officer in Goulburn to deliver an in-house helpdesk for rollingstock faults and service requests. You will support maintenance planning, data quality, and supplier coordination while ensuring safety and regulatory compliance.

Ideal candidates have experience in asset management, maintenance administration and Maximo familiarity, with strong organisational skills and attention to detail.

Qualifications

• Experience in asset management, maintenance planning, fleet operations or maintenance administration.
• Strong organisational and administrative skills with ability to manage multiple priorities.
• Ability to work in fast-paced, operational environments with attention to detail.

Responsibilities

• Deliver a high-quality helpdesk function for rollingstock faults and service requests.
• Maintain defect registers and asset maintenance records.
• Create, update and close work orders with data quality checks.
• Coordinate procurement, parts movement and rotable asset logistics.
• Support maintenance scheduling and outage planning.
• Prepare fleet performance and asset availability reports.
• Ensure safety and regulatory compliance across activities.

Skills

Asset management

Maintenance planning

Fleet operations

Maintenance administration

Data accuracy

Safety compliance

Communication skills

Education

Experience in rail or asset-heavy environments

Tools

Maximo

Job description

Rail First Asset Management – Goulburn NSW

12 month fixed-term contract with the potential for extension

Join a national market leader in rail freight leasing and maintenance

Learn, grow and be valued for your contribution

Be competitively remunerated and receive an additional two days' paid leave per year to enhance your wellbeing

Want to get your career on track, working locally with a rollingstock solutions success story? Join us, and experience the Rail First difference.

Who we are

We’re proud to be Australia’s only domestic manufacturer of rail wagons, and the country’s number-one provider of rolling stock solutions for the rail industry. But what we’re most proud of are our people, and what they bring to the Rail First team every day.

What you’ll do

The primary objective of the Asset Performance Support Officer is to deliver a high-quality, in-house customer helpdesk function that provides a single point of accountability for customer interactions relating to rollingstock faults, service requests, maintenance planning, resource planning and asset performance.

The key accountabilities for this position are:

Defect and Repair Management – Maintaining defect registers and asset maintenance records. Monitoring repair progress and coordinating customer updates.

Work Order Administration – Create, update and close work orders. Maintaining and monitoring work order data quality and compliance requirements.

Procurement and Supplier Coordination –Raise, monitor and track purchase orders. Coordinate the movement of parts and components to customers, workshops and contractors.

Rotable and Component Management – Maintain records of components and assets. Monitor overhaul progress and component availability and co-ordinate transportation requirements associated with rotable assets.

Maintenance Planning Support – Coordinate workshop bookings and maintenance schedules. Monitor service due dates and overdue maintenance activities and support outage planning and fleet availability activities.

Reporting and Performance Monitoring – Prepare fleet performance and asset availability reports.

Data Quality and Systems Administration – Maintain high-quality asset and maintenance data ensuring accurate recording of defects, work order, component changes and maintenance activities.

Safety, Compliance and Governance – Identify and escalation safety risks promptly. Ensure all activities comply with safety management systems, company procedures and regulatory and statutory requirements.

What you’ll bring

To enable success in the role, you will have:

Experience in asset management, maintenance planning, fleet operations or maintenance administration.

You will have strong organisational and administrative skills with the ability to manage multiple priorities

Demonstrated ability to work in a fast-paced, operational environment

Strong communication skills (written and verbal)

High level of attention to detail and data accuracy

Ability to work independently and as part of a team

Commitment to safety and compliance

Experience in rail, heavy industry, logistics or other asset-intensive environments, along with familiarity with asset management or maintenance systems (eg Maximo), would be an advantage.

You’ll live and breathe our core values of Safety, Trust, Achievement and Care and thrive on being part of our team-based culture where your voice is always heard and your contribution matters.

Why join Rail First?

Whatever your role at Rail First, we will support you to develop, grow and contribute to our Australian success story. Here are some other things we hope you’ll love about working with us:

We’re a proudly Australian, well-established small business. From humble beginnings, we’re now Australia’s market leader in rail freight leasing and maintenance.

We’re built to grow, and we champion your upskilling and career progression, as well as collective growth for our team.

We prioritise your health and wellbeing with flexible working, salary sacrificing, and excellent leave benefits and programs.

A family-friendly environment where you’ll instantly feel at home.

We value the diversity and experience of our people and constantly strive to champion a safe and inclusive workplace culture.

Ready to get your career on track?

Visit our website to find out more about us. Applications close Friday 16th October 2026.