ASD 4, 5 & 6 Data Centre Technicians

Australian Signals Directorate; Adelaide; On-site; AUD 70,000 - 100,000; Full time

Job summary

Australian Signals Directorate is seeking Data Centre Technicians to plan, deploy, maintain and decommission ICT hardware within a complex system. You will support the hardware lifecycle, diagnose infrastructure faults, and contribute to documentation and continual improvement.

Ideal candidates will have hands-on experience with data centre activities, strong service management understanding, and excellent communication. Travel across locations may be required in this role.

Qualifications

• Experience with ICT hardware infrastructure and data centre activities.
• Ability to work with complex ICT systems and requirements.
• Knowledge of ICT service management principles and continual improvement.

Responsibilities

• Perform ICT hardware deployment, integration and decommissioning activities.
• Support hardware lifecycle activities and inventory management.
• Investigate and resolve infrastructure faults and problems.
• Contribute to documentation and process improvement.
• Assist planning and execution of ICT hardware deployment and decommissioning.
• Monitor and support health and performance of the IT system.
• Collaborate with teams; communicate effectively across modes.
• Travel as required for assignments across locations.

Skills

ICT hardware

Data centre operations

Service management

Documentation

Knowledge sharing

Effective communication

Time management

Travel readiness

Job description

The Mission Capability Division (MCDiv) is responsible for the implementation, management, and day-to-day operation of a complex ICT system. This includes overseeing all aspects of the hardware lifecycle and end-to-end assurance of the system’s operational functions. It also includes configuration and optimisation of the system, critical aspects of service management, and continual development of business process and documentation.

The Enterprise Technology Division (ETD) is responsible for the day-to-day management of ASD’s Enterprise Data Centre facilities and infrastructure. This day-to-day management includes overseeing the entire ASD enterprise data centre environment, production of policies and documents, configuration of systems, administration of documentation and configuration of data centre infrastructure and systems.

Data Centre Technicians will be responsible for planning, deploying and maintaining a range of diverse hardware in a complex ICT system. Informed by their knowledge of Technical/ICT solutions, they will be responsible for ensuring project and operational requirements are met, and assuring the health and performance of the system.

Key Duties:

• Perform ICT hardware deployment, integration and decommissioning activities, and support related planning;
• Support hardware lifecycle activities;
• Support the investigation, diagnosis and resolution of infrastructure faults and problems; and
• Contribute to documentation and continuous improvement.
• Assist in the planning and execution of ICT hardware deployment, integration and decommissioning;
• Manage and support the hardware inventory, from procurement to disposal;
• Assist with the investigation, diagnosis and resolution of infrastructure faults and problems; and
• Monitor work practices and documented processes for continuous improvement.

Our Ideal Candidate

• Experience in a range of ICT hardware infrastructure and/or data centre activities.
• Capable of working with complex ICT systems and requirements.
• Values and can apply ICT service management principles.
• Values and actively participates in continual improvement, documentation and knowledge sharing.
• Works productively, both independently and collaboratively.
• Communicates effectively, by all modes of communication.
• Manages their time and priorities effectively and negotiates conflicts.
• Willing and able to travel.

Further information can be found at: I’m changing my career | Australian Signals Directorate (asd.gov.au)

ASD is seeking applicants to fill current and anticipated vacancies and to create a merit pool for future vacancies. In line with the Australian Public Service Commissioner’s Direction 2022, upon completion of the recruitment activity, the merit pool will be available to locations across Australia.