Area Manager WSN - Coles Services

Coles; Adelaide; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

5% staff discount year-round

Double discount periods

MyThanks recognition platform

Novated car leases

Paid parental leave

Job summary

Coles is hiring a Services Area Manager in South Australia, overseeing 100+ store-based team members across multiple stores with travel to the Northern Territory. You’ll drive trolley collection and store cleaning standards, ensuring safe, welcoming shopping experiences.

You’ll coach and develop a large team remotely, lead operational excellence in a fast-paced retail environment, and execute business plans to meet commercial targets while fostering a customer‑focused culture that aligns with

Qualifications

• Ability to coach, lead and develop a large team remotely (100+) with proven success in building high performing teams.
• Senior operational experience in a fast-paced retail environment.
• Ability to deliver high store standards ensuring safety for staff and customers.
• Ability to implement business plans and meet commercial targets.
• Create a customer-focused culture aligned with Coles values.

Responsibilities

• Run a top-performing region with 100+ team members across multiple stores.
• Oversee trolley collection and store cleaning standards to ensure safe, welcoming experiences.
• Coach and develop teams remotely to improve effectiveness and performance.
• Lead delivery of business plans to meet commercial targets.
• Foster a customer-focused culture that rewards achievement and builds careers.

Skills

Team leadership

Operational leadership

Safety compliance

Strategic planning

Coaching remotely

Job description

From small everyday moments among the team to larger-scale changes unique to a business like ours, as a Leader, you’ll see the impact of your work connecting to customers and the communities we serve. Whether you’re in a store, distribution centre, manufacturing site or on the road, you’ll play an important part in how we achieve our purpose of helping Australians eat and live better every day.

About the role

Our Coles Services team takes pride in making our supermarkets shine. By managing all trolleys, trolley collection and cleaning services, we make sure our customers’ shopping experiences are as consistently safe, seamless and welcoming as possible.

As a Coles Services Area Manager, you’ll be accountable for running a top-performing region with 100+ team members across multiple stores, who are responsible for trolley collection and store cleaning standards. This role is based out of South Australia and it requires travel to the Northern Territory.

About you and your skills

• Ability to coach, lead and develop a large team remotely (100+) with demonstrated success in building high preforming teams and improving team effectiveness
• Senior operational experience in a fast-paced, ideally retail, environment
• Ability to lead the delivery of high store standards that maintains the highest levels of safety for team members and customers
• Ability to implement business plans and meet commercial targets that result in sustained improvement
• To create a supportive customer focused culture that rewards achievement and builds careers

What’s in it for you?

• More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members.
• Investment in your future: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.

Job ID: 191728

Employment Type: Full time

We are one of Australia’s largest employers and our workforce includes in store, corporate, manufacturing, distribution, and fulfilment. Our team members reflect the diverse communities in which we operate and we strive to make Coles a great place to work.

Coles is one of Australia’s leading retailers, with an extensive footprint of over 1,800 retail outlets nationally. We employ more than 115,000 team members, engage with more than 8,000 suppliers, and we welcome millions of customers through our store network and digital platforms every week.

We are one of Australia’s largest employers and our workforce includes in store, corporate, manufacturing, distribution, and fulfilment. Our team members reflect the diverse communities in which we operate and we strive to make Coles a great place to work.