Area Manager (Occupational Health)

Jem Health; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Jem Health is seeking an Area Manager to lead our Occupational Health Assessors and Technicians and support the day-to-day running of our clinics across the East Coast (NSW, VIC and SA).

Reporting to the Operations Manager, this role blends team leadership, clinic coordination and hands-on occupational health work. You will guide the team, manage rosters, and assist with results and administration as needed.

Qualifications

• Health or medical qualifications with registration; RN preferred.
• Experience in people leadership and performance management.
• Experience rostering and coordinating clinic activities.
• Admin/medical administration experience.
• Strong communication and customer service skills.

Responsibilities

• Lead and coach OHA staff and conduct performance reviews.
• Manage rosters, leave, and coverage to meet demand.
• Coordinate onboarding and training with the Training & Onboarding Coordinator.
• Support recruitment and ensure registrations are current.
• Maintain clinic readiness including stock, equipment, safety.
• Conduct occupational health appointments as needed.
• Assist with results processing and quality checks.
• Support admin with inquiries and bookings.
• Identify improvements to clinic operations and service quality.

Skills

Leadership

Coaching

Performance management

Staff rostering

Communication

Customer service

Attention to detail

Prioritisation

Education

Registered Nurse (AHPRA)

Occupational health screening qualification

Tools

Microsoft Office

Medical/booking software

Job description

Jem Health is seeking an Area Manager to lead our Occupational Health Assessors and Technicians and support the day-to-day running of our clinics across the East Coast (NSW, VIC and SA).

Reporting to the Operations Manager, this role combines team leadership, clinic coordination and hands-on occupational health work. You'll support your team to deliver consistent, high-quality services, work closely with our Training & Onboarding Coordinator, and conduct appointments and assist with results and administration as needed.

About the role

Your responsibilities will include:

• Leading, coaching and supporting Occupational Health Assessors, including performance reviews and day-to-day feedback.
• Managing clinical staff rosters, leave and coverage to meet appointment demand and maintain service availability.
• Working closely with the Training & Onboarding Coordinator on new starter onboarding, training needs and ongoing staff competency.
• Supporting recruitment and ensuring relevant staff registrations and certifications remain current.
• Maintaining clinic readiness, including presentation, stock levels, equipment calibration and follow-up of maintenance or safety issues.
• Conducting occupational health appointments as needed, within your qualifications, training and scope of practice.
• Assisting with results processing, quality checks, doctor reviews and outstanding information.
• Supporting the Admin team with enquiries, bookings and paperwork as required.
• Identifying practical improvements to clinic operations, appointment flow and client service.
• Undertaking other duties reasonably requested by the Operations Manager, consistent with your skills, qualifications and experience.

About you

You're an organised and approachable leader who can support a team, resolve day-to-day challenges and step in to help when needed. You take pride in accurate work and communicate confidently with colleagues, clients and candidates.

You'll bring:

• Relevant health or medical qualifications, ideally as a Registered Nurse with current AHPRA registration, along with qualifications in occupational health screening. Candidates from other relevant health disciplines with appropriate registration or accreditation will also be considered.
• Experience in people leadership, coaching and performance management.
• Experience in staff rostering, workforce planning and coordinating clinic activities.
• Qualifications and experience in business administration, with administrative experience in a medical or occupational health setting.
• Strong communication, customer service and relationship-building skills.
• Good attention to detail and the ability to manage competing priorities.
• Confidence using Microsoft Office and medical or booking software.
• An understanding of confidentiality, privacy and workplace safety requirements.

A current driver's license, Australian working rights and a satisfactory police check are required. The role involves regular metropolitan travel and occasional interstate travel.

About Jem Health

Jem Health provides occupational health services that help businesses maintain safe and healthy workplaces. We pride ourselves on a culture of respect and providing a supportive and progressive work environment where our people are important. You will be part of a team of medical and allied health professionals working together to deliver second-to-none service value to our clients. In addition, an attractive, above award hourly wage will be offered to the successful applicant in line with skills and experiences.

Jem Health welcomes applications from Aboriginal and Torres Strait Islander peoples, people with disability and people from culturally and linguistically diverse backgrounds.