Area Manager - North West Sydney

Dusk; North Sydney Council; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Car allowance

Monthly bonus

Employee Assistance Program (EAP)

Job summary

Dusk is seeking an Area Manager to lead performance, culture, and customer experience across multiple stores in the region. You’ll mentor Store Managers, coach through challenges, and champion the brand’s values in every interaction.

You’ll balance strategy with hands-on leadership, driving KPI achievement while supporting your teams through daily shifts. A high-impact role in a growing retail brand that values people and purpose.

Qualifications

• Experienced multi-site leader in retail or a similar fast-paced environment.
• People-first approach with strong coaching and development skills.
• Empathetic leader who communicates clearly and invites feedback.
• Thrives in retail tempo and stays calm under pressure.
• A culture-builder who leads with integrity and inclusivity.
• Valid driver’s license with access to a reliable vehicle.

Responsibilities

• Lead and coach Store Managers to create warm, values-led cultures.
• Own area performance by supporting teams to meet KPIs and elevate experience.
• Guide development through regular feedback and clear direction.
• Manage stock, rostering, visual merch, and compliance in area.

Skills

Multi-site leadership

People management

Customer experience

Coaching

Strategic planning

Communication

Job description

At dusk, we’re here for all of life’s moments. The big, bold, heart-thumping ones. The quiet, cosy, just-passing-through ones. The ones you planned for months.

And the ones that just… happened.

We believe great leadership creates great experiences. With 140+ stores across Australia and New Zealand (and growing), dusk is powered by passionate people who know how to lead with values, build high-performing teams, and create something special - one moment at a time.

We’re looking for an Area Manager who is ready to champion culture, drive results, grow talent, and make their mark across a portfolio of stores.

If that’s your kind of challenge, we’d love to meet you.

Role Overview

As an Area Manager, you’ll guide the performance, culture, and customer experience across your region. You’ll mentor Store Managers, coach through challenges, celebrate progress, and keep everyone focused on delivering meaningful moments in every interaction.

You’ll balance strategy and pace with real presence in-store; managing performance while supporting your teams through whatever the day throws their way. And you’ll bring dusk’s values to life in everything you do, from how you plan your week to how you lead a tough conversation.

This is a high-impact leadership role with the scope to influence, inspire, and grow alongside a brand that’s just getting started.

What You’ll Do

• Lead and coach Store Managers to create warm, values-led store cultures that put people first
• Own your area’s performance - supporting teams to meet KPIs and elevate the customer experience
• Guide team development through regular feedback, on-the-ground coaching, and clear direction
• Stay across key operational requirements including stock, rostering, visual merchandising, and compliance
• Build strong, trusting relationships with your teams - offering support, challenges, and clarity when it matters most
• Confidently manage competing priorities and keep things moving without losing sight of what matters
• Lead recruitment, succession, and development across your region with a long-term mindset

About You

• You’re an experienced multi-site leader in retail (or a similar fast-paced environment)
• You’re confident managing performance, but people are always your starting point
• You lead with empathy, communicate clearly, and create space for feedback and growth
• You thrive in the pace and unpredictability of retail and know how to stay calm under pressure
• You’re a culture-builder who leads with integrity and brings your team with you
• You hold a current driver’s license and have access to a reliable vehicle

What You’ll Love

• A competitive salary, monthly bonus, and car allowance
• Access to our Employee Assistance Program (EAP) for you and your immediate family
• Recognition and reward programs that celebrate impact, progress, and the moments that matter
• Growth pathways that support your leadership journey within a growing brand
• A values-led culture where performance and purpose go hand in hand

Ready to Make an Impact?

This is more than a leadership role - it’s a chance to shape culture, elevate performance, and lead a team that’s made for moments.
If you’re driven by purpose, inspired by people, and ready to grow your career in a brand that’s going places, we’d love to meet you.