AR Specialist: Invoicing & Collections (Insurance)

Professional Search Group; Canning; On-site; AUD 60,000 - 80,000; Full time

Job summary

Western Building Pty Ltd. is seeking an Accounts Receivable Officer to manage day-to-day AR activities, issue insurance invoices and statements, and follow up on overdue balances.

You will allocate receipts, reconcile ledgers and resolve billing issues while supporting the AR Team Leader with reporting and process improvements. The role requires experience in AR processes, strong Excel skills, high accuracy, and effective communication with customers and internal teams.

Qualifications

• Previous experience in an Accounts Receivable, credit control or similar finance role.
• Sound understanding of accounts receivable processes, invoicing, receipting, reconciliations and debt collection.
• Experience using accounting/ERP systems and Microsoft Excel.
• Strong numerical accuracy and attention to detail.
• Good written and verbal communication skills, including confidence communicating with customers regarding outstanding accounts.
• Ability to manage competing priorities and work to deadlines.
• Relevant finance or accounting qualification is desirable but not essential.

Responsibilities

• Manage assigned accounts receivable activities accurately and within required timeframes.
• Prepare and issue insurance customer invoices, credit notes and statements in accordance with company processes.
• Monitor outstanding debtor balances and proactively follow up overdue accounts.
• Allocate and reconcile customer receipts and maintain accurate customer account records.
• Investigate and resolve account discrepancies, payment queries and billing issues.
• Support the Accounts Receivable Team Leader with reporting, month-end activities and continuous improvement.
• Provide guidance and day-to-day support to Accounts Receivable Administrators where required.
• Prepare, review and issue Insurance customer invoices and credit notes, using the pricing matrix and subject to their particular margin and parameters ensuring supporting documentation and approvals are complete.
• Process and allocate Insurance payments accurately and promptly.
• Perform regular customer account and debtor ledger reconciliations.
• Monitor aged receivables and undertake proactive collection activity by phone and email in line with agreed processes.
• Follow up disputed invoices and work with operational teams and insurance customers to resolve queries and obtain payment.
• Issue customer statements and respond to account enquiries in a professional and timely manner.
• Maintain accurate customer master data and supporting records in accordance with internal controls.
• Identify overdue or high-risk accounts and escalation concerns to the Accounts Receivable Team Leader.
• Assist with month-end close, reconciliations, aged debtor reporting and other finance reporting requirements.
• Assist with the preparation of information for audits and internal reviews as required.
• Support Accounts Receivable Administrators with routine processing, queries and workflow as required.
• Maintain confidentiality of financial and customer information and comply with Western Building policies and procedures.
• Contribute to process improvements that increase accuracy, efficiency and effectiveness within Accounts Receivable.
• Perform other reasonable duties as directed by the Accounts Receivable Team Leader.

Skills

Accounts receivable

Credit control

Excel

Attention to detail

Communication skills

Prioritisation

Finance qualification desirable

Education

Finance/Accounting qualification

Tools

ERP systems

Job description

Western Building Pty Ltd. is seeking an Accounts Receivable Officer to manage day-to-day AR activities, issue insurance invoices and statements, and follow up on overdue balances.

You will allocate receipts, reconcile ledgers and resolve billing issues while supporting the AR Team Leader with reporting and process improvements. The role requires experience in AR processes, strong Excel skills, high accuracy, and effective communication with customers and internal teams.