APS6 Service Designer - Human-Centered Gov Innovator

Talent; City of Melbourne; Hybrid; AUD 112.000 - 123.000; Vollzeit

Zusammenfassung

Talent is recruiting for an experienced Service Designer (APS6 level) to support the design and improvement of participant-facing services within a large Federal Government Agency. The role involves hands-on service design across research, co-design, journey mapping and process improvement, partnering with participants, staff and stakeholders to shape better outcomes.

The position requires research-driven analysis, workshop facilitation and artefact creation such as journey maps and service

Qualifikationen

• Strong experience in service design and human-centred design.
• Experience researching and improving end-to-end services and customer journeys.
• Strong co-design, workshop facilitation and stakeholder engagement.
• Ability to turn research and complex information into practical service improvements.
• Experience producing artefacts such as journey maps, service blueprints, personas and process maps.

Aufgaben

• Research participant, staff and stakeholder experiences to identify service insights and pain points.
• Map current and future-state services, customer journeys and business processes.
• Facilitate co-design workshops and design-thinking sessions.
• Develop service improvements across processes, channels and touchpoints.
• Create artefacts such as journey maps, service blueprints and process maps.
• Advocate for participant needs throughout service and process design.
• Evaluate proposed solutions and support testing and refinement.
• Work with stakeholders across policy, operations, digital and service delivery teams.

Kenntnisse

Service design

Human-centred design

Workshop facilitation

Stakeholder engagement

Research

Journey mapping

Process mapping

Jobbeschreibung

Talent is recruiting for an experienced Service Designer (APS6 level) to support the design and improvement of participant-facing services within a large Federal Government Agency. The role involves hands-on service design across research, co-design, journey mapping and process improvement, partnering with participants, staff and stakeholders to shape better outcomes.

The position requires research-driven analysis, workshop facilitation and artefact creation such as journey maps and service