APS6/EL1 Program/Assessment Officers

Rashi Joshi; Canberra; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive remuneration

Purpose-driven team environment

Job summary

The Government Agency in Canberra is seeking a senior assessment and program management professional to lead end-to-end assessment and quality assurance activities. You will oversee workflow planning, risk identification and the interpretation of complex evidence in high‑risk cases.

You will supervise assessors, coordinate information requests and drive continuous improvement through SOP updates. A strong APS background, baseline security clearance and excellent written communication are

Qualifications

• Experience within the APS in assessment, assurance, compliance or regulatory environments.
• Proven ability to manage or quality assure complex assessment processes.
• Excellent written communication with defensible recommendations and reports.
• Strong analytical skills to interpret detailed documentary evidence.
• Demonstrated leadership capability, including mentoring or supervising staff.
• Ability to manage competing priorities in a high‑volume environment.
• Experience engaging effectively with internal and external stakeholders.

Responsibilities

• Lead end-to-end assessment and quality assurance activities.
• Provide oversight of workflow, workload planning and risk identification.
• Interpret complex evidence and apply structured frameworks to high-risk cases.
• Prepare clear, evidence-based written advice, recommendations and decision documentation.
• Supervise and support assessors, including coaching and performance feedback.
• Manage Requests for Information processes and stakeholder engagement.
• Oversee data management, reporting and system recordkeeping.
• Contribute to continuous improvement through process refinement and SOP updates.

Skills

APS experience

Analytical skills

Written communication

Leadership capability

Stakeholder engagement

Decision making

Tools

Case management systems

Data reporting processes

Job description

Your new company This Government agency plays a key role in delivering nationally significant programs that support the integrity, accessibility and ongoing improvement of Australia’s aged care system. Working at the intersection of policy, program delivery and assurance, the team is focused on ensuring services are equitable, evidence-based and aligned with regulatory and community expectations.

Your new role

• Lead end-to-end assessment and quality assurance activities
• Provide oversight of workflow, workload planning and risk identification
• Interpret complex evidence and apply structured frameworks to high-risk cases
• Prepare clear, evidence-based written advice, recommendations and decision documentation
• Supervise and support assessors, including coaching and performance feedback
• Manage Requests for Information processes and stakeholder engagement
• Oversee data management, reporting and system recordkeeping
• Contribute to continuous improvement through process refinement and SOP updates

This role operates with a high level of autonomy and requires strong judgement in managing sensitive and complex matters.

What you'll need to succeed

• Experience from within the APS in assessment, assurance, compliance or regulatory environments
• Security requirement: Baseline Security Clearance
• Proven ability to manage or quality assure complex assessment processes
• Strong analytical skills with the ability to interpret detailed documentary evidence
• Excellent written communication skills, with experience preparing defensible recommendations and reports
• Demonstrated leadership capability, including mentoring or supervising staff
• Strong organisational skills and the ability to manage competing priorities in a high-volume environment
• Experience with case management systems and data/reporting processes
• Sound judgement and decision‑making skills in sensitive or high‑risk scenarios
• Ability to engage effectively with internal and external stakeholders

What you'll get in return

• The opportunity to step into a senior, high-impact role influencing program integrity and outcomes
• A collaborative and purpose-driven team environment
• Exposure to complex and meaningful work within a nationally significant sector
• The chance to shape processes, mentor others and contribute to continuous improvementCompetitive remuneration aligned with experience

If you're looking to take the next step in a senior assessment and program management role where your expertise will directly contribute to quality outcomes and system integrity, this opportunity provides both challenge and meaningful impact.