APS5 Power Platform Administrator

National Disability Insurance Agency; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Professional development

Competitive remuneration

Job summary

The National Disability Insurance Agency (NDIA) in Brisbane is seeking an APS5 Power Platform Administrator to support governance and operational management of Microsoft Power Platform services across the Agency.

You will work with technical specialists, service desk staff and business stakeholders to keep Power Platform services secure, reliable and effective. This role focuses on administration, configuration, monitoring and user support within a government ICT environment.

Qualifications

• Experience supporting Microsoft Power Platform, Microsoft 365 or similar enterprise cloud services.
• Experience providing administration, configuration, monitoring and operational support for ICT platforms.
• Experience supporting incident, request, change and knowledge management processes.
• Experience contributing to governance, compliance, reporting or risk management activities (desirable).
• Experience working in, or supporting, an Australian Government ICT environment (desirable).
• Relevant Microsoft, ITIL or service management certifications, or equivalent experience (desirable).
• Australian Government Security Vetting Agency (NV1) security clearance, or ability to obtain and maintain one.

Responsibilities

• Provide administration, governance and operational management of Microsoft Power Platform services across the Agency.
• Work closely with technical specialists, service desk staff and business stakeholders to ensure Power Platform services remain secure, reliable and effective.
• Duties include: provide support for Power Apps, Power Automate, Copilot Studio and Dataverse services.
• Assist with administration and configuration of Power Platform environments.
• Support management of environments, connectors, security roles and data loss prevention policies.
• Troubleshoot platform issues and assist with incident and request management.
• Monitor service health, licensing, compliance information and capacity usage.
• Support governance, reporting and operational management activities.
• Develop and maintain documentation, procedures and support materials.
• Contribute to change management, continual improvement and service optimisation initiatives.
• Assist stakeholders, citizen developers and business users with platform enquiries and support requests.

Skills

Power Platform administration

Power Apps

Power Automate

Dataverse

Tools

Microsoft 365

Job description

National Disability Insurance Agency – Brisbane QLD

Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

Our participants, Our people, Our purpose

Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The Technology Services Division has an APS5 Power Platform Administrator vacancy within the Agency Technology Services Branch.

The Agency Technology Services Branch supports all ICT systems and infrastructure for the NDIA including the primary business applications such as SAP CRM and Salesforce CRM.

End User Computing is an exciting team to be a part of. Within the directorate, this role supports the safe, governed and effective use of Microsoft Power Platform across the Agency. We support innovation by empowering business areas to automate processes, build solutions and improve services through low-code technologies while maintaining strong governance, security and compliance practices.

Our culture is built on collaboration, continuous improvement and knowledge sharing. We work together to solve complex challenges and deliver outcomes that support the Agency's purpose of building a world-leading National Disability Insurance Scheme.

Where you can add value

As an APS5 Power Platform Administrator, you will support the administration, governance and operational management of Microsoft Power Platform services across the Agency.

You will work closely with technical specialists, service desk staff and business stakeholders to ensure Power Platform services remain secure, reliable and effective.

Duties include:

• Provide support for Power Apps, Power Automate, Copilot Studio and Dataverse services.


• Assist with administration and configuration of Power Platform environments.


• Support management of environments, connectors, security roles and data loss prevention policies.


• Troubleshoot platform issues and assist with incident and request management.


• Monitor service health, licensing, compliance information and capacity usage.


• Support governance, reporting and operational management activities.


• Develop and maintain documentation, procedures and support materials.


• Contribute to change management, continual improvement and service optimisation initiatives.


• Assist stakeholders, citizen developers and business users with platform enquiries and support requests

Enough about us, let’s talk about you

You are a proactive, service-focused professional with experience supporting ICT platforms and an understanding of Microsoft Power Platform including Power Apps, Power Automate and Copilot Studio. You enjoy troubleshooting issues, maintaining reliable services and helping users work effectively within established security and governance requirements.

You work effectively across diverse teams, communicate technical information clearly and collaborate with technical specialists and business stakeholders. You use sound judgement to manage competing priorities, maintain accurate documentation, identify opportunities for continuous improvement and recognise when issues require escalation all in support of organisational objectives.

Skills

• Strong technical troubleshooting and problem-solving skills.


• Ability to communicate technical information clearly to a range of audiences.


• Effective stakeholder engagement and customer service skills.


• Ability to work independently and manage competing priorities.


• Strong attention to detail and commitment to quality outcomes.


• Ability to support governance, compliance and continuous improvement activities.

Knowledge

• Microsoft Power Platform administration and support.


• Power Platform governance, security and compliance practices.


• ICT service management and ITIL-aligned processes.


• Microsoft 365 services and integration capabilities.


• Australian Government cyber security, privacy and records management requirements.


• Emerging low-code technologies and Power Platform capabilities.

Experience & Qualifications

• Experience supporting Microsoft Power Platform, Microsoft 365 or similar enterprise cloud services.


• Experience providing administration, configuration, monitoring and operational support for ICT platforms.


• Experience supporting incident, request, change and knowledge management processes.


• Experience contributing to governance, compliance, reporting or risk management activities (desirable).


• Experience working in, or supporting, an Australian Government ICT environment (desirable).


• Relevant Microsoft, ITIL or service management certifications, or equivalent experience (desirable).


• Australian Government Security Vetting Agency (NV1) security clearance, or ability to obtain and maintain one.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.


• Access to higher superannuation and above market leave entitlements


• Competitive remuneration and working conditions that support a positive work life balance


• Access to ongoing professional development and learning

While this role is ideally performed from VIC - Geelong, NSW – Newcastle, WA - Perth, ACT - Deakin, QLD - Brisbane, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship. This role requires Australian Government Security Vetting Agency (NV1) security clearance to obtain and maintain.

Applications for this role close 15th November 2026 at 11:30 PM AEDT

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact NDIA Recruitment on email ***********@ndis.gov.au.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.